Contact HP Sure Admin Customer Service

Why should I report an Issue with HP Sure Admin?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of HP Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. While this feature is seamless when an administrator is managing firmware remotely, there are cases when local IT persons (or users) need to authenticate their identities to the firmware (e. g. , to access the BIOS F10 Setup).

2. HP Commercial PCs equipped with HP Sure Admin feature can manage access to firmware, using public/private key pair-based security.

3. This feature provides increased security over a typical password-based solution.

4. In such use cases, the firmware will display a QR code, which the local IT person can scan with HP Sure Admin Mobile application for generating a one-time PIN that can be entered into the firmware for user authentication.

1. Wow! This is a fantastic solution to securely manage the firmware settings of my PC while eliminating the need for me to remember a password.

2. Thanks HP!Outstanding.allow me to use azure active directory to manage access to my hp PC firmware settings.

3. "Device compatibility failed" Samsung Galaxy S8+ (Pie9)Not a great product, out dated in a year and a halfNever ended up using app.

4. Simplify and secure my previous process which was based on static local password.App shuts down after 3-5secs.

1. Fix HP Sure Admin Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HP Sure Admin: Restarting the app will resolve most errors.
2. Update the HP Sure Admin App. Here is how:
   1. On Android goto PlayStore » Search for "HP Sure Admin" » Open HP Sure Admin » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HP Sure Admin » click "UPDATE".
3. Clear HP Sure Admin app cache: Clearing cached data will force your app to retrieve the latest data directly from HP Sure Admin servers.
   1. On Android, goto Settings » Apps » Select "HP Sure Admin" » click Storage » click "Clear Cache".
4. Check HP Sure Admin app permissions. If any of these permissions required to use your device's features are disenabled, HP Sure Admin might not work.
5. Uninstall and reinstall HP Sure Admin. If nothing else has worked, completely uninstall HP Sure Admin then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HP Sure Admin not working

2. Fix HP Sure Admin Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HP Sure Admin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HP Sure Admin not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HP Sure Admin may not be able to connect to the Internet when running in the background.