Published by Hitachi ID Systems on Dec 13, 2023

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Why should I report an Issue with Bravura One?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Hitachi ID Systems to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bravura One

1. Once signed in, you can access all the Bravura Security Fabric Services you need to keep working including requesting or delegating access, unlocking accounts, and checking out privileged passwords.

2. From the portal, access and securely store passwords in your personal vault, change passwords, seamlessly approve requests, and more.

3. Signing in, approving requests, and changing passwords is easy, convenient, and secure when you use Bravura One.

4. Bravura Security does not store any personal information.

5. To get started, you will need to complete a one-time registration process per device and add your work or school account.

6. Your organization will not be able to view personal information after your device has been registered.

7. Bravura One is formerly known as Hitachi ID Mobile Access.

8. The app also provides a second layer of security with a multifactor authentication process to prove it's really you.

9. This app complements Bravura Security Fabric Services deployed by your organization.

Bravura One Customer Insights

1. When try to re register it says scan QR code but goes back to loading .. worthless piece of s**t..Camera ratio is distorted when taking picture of qr code so the code is not being recognized.

2. The device registration also allows the App/Mobile Device to serve as a second factor both when logging in through the app and when logging on elsewhere.One of the most horrible .. it works for few days and then it just keeps on loading .

3. EDIT: The QR code scanned successfully, the image is still however distorted for the user but it worked nonetheless.Does not work, I get an "SSL encryption error" and cannot use the application.Pathetic app.

4. Works as intended and allows me to unlock my accounts, or reset my passwords in the event I'm locked out or have forgotten to reset my password in a timely manner.

5. Hopeless.its a good solytion but full of bugs in web appIt stays in loading.

6. Keeps loading and loading and loading.

7. Doesn't work.Excellent app.

8. Love the built in security tokenTerrible app.

9. It didn't work for me.

10. Never worksNot optimised.

Steps to Troubleshoot & Fix Bravura One Issues

1. Fix Bravura One Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bravura One: Restarting the app will resolve most errors.
  2. Update the Bravura One App. Here is how:
    1. On Android goto PlayStore » Search for "Bravura One" » Open Bravura One » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bravura One » click "UPDATE".
  3. Clear Bravura One app cache: Clearing cached data will force your app to retrieve the latest data directly from Bravura One servers.
    1. On Android, goto Settings » Apps » Select "Bravura One" » click Storage » click "Clear Cache".
  4. Check Bravura One app permissions. If any of these permissions required to use your device's features are disenabled, Bravura One might not work.
  5. Uninstall and reinstall Bravura One. If nothing else has worked, completely uninstall Bravura One then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bravura One not working


2. Fix Bravura One Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bravura One be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bravura One not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bravura One may not be able to connect to the Internet when running in the background.

Reported Issues