Contact Hibbett Customer Service

Why should I report an Issue with Hibbett - Sneakers & Clothing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hibbett Sports to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Hibbett app experience allows users to browse our full catalog of retro sneaker styles, basketball sneakers from your favorite players, casual sneakers, and running shoes, in addition to our collections of active apparel, athletic clothing, streetwear fashion essentials, and more.

2. The Hibbett mobile app is the go-to app for sneakerheads and sneakHERheads for copping the season’s hottest sneaker releases, must-have launch shoes – both fashion and running shoes – and access to exclusive sneaker colorways and silhouettes for men, women, and kids from top brands like Nike, Adidas, Jordan, New Balance and more.

3. Launch Raffles can ONLY be entered through the Hibbett app, and you can choose up to 3 participating stores near you to increase your chances of winning an opportunity to cop that pair of kicks you've been waiting for, giving you a leg up in the sneaker collecting game!

4. The official app of casual fashion, activewear, and sneaker retailer Hibbett, connects you to exclusive details and first looks at the sneakers and styles you want most this season.

5. The Hibbett app helps keep you up-to-date on launch product details, drop times, and most importantly, Hibbett's exclusive Launch Raffle program, too.

6. Follow our in-app launch calendar for information on upcoming sneaker releases and how to enter our Launch Raffles for some of the most hype sneaker launches of the year.

7. Plus, sign up for our Rewards Program, earn Points for your in-app purchases, manage your launch alert notifications, and receive promotional offer messaging all in one convenient place.

8. If a launch shoe isn't being raffled, the app will also tell you which Hibbett location to visit on launch day.

9. Browse our full catalog of fan gear, fitness, and sports equipment, cleats, and accessories in addition to our extensive catalog of sports-style inspired shoes and clothing.

10. The Hibbett app is an extension of Hibbett. com, making for a seamless shopping experience, whatever the device, wherever you go.

11. Our app features go beyond the footwear and fashion scenes, too.

1. It is becoming way too buggy and frustrating to use!!!! Either Im always getting logged out, or constantly having to verify being human (which usually makes it stick on that screen indefinitely and the only remedy is to uninstall and reinstall), or doesnt update on real time if a shoe or size is not available.

2. I would love to say that it works 80% of the time or even 50% but that's not the case and I hate that because I do love the layout but that's about itEver since the update I have not been able to make purchases! I can't add anything to my cart, enter raffles, or anything other than looking at the items.

3. The human verification process is a pain as it always comes up and then gets stuck on the page.I just want to shop in peace, but the app constantly detecting me as a "bot" and making me press and hold is beyond frustrating.

4. It's extremely frustrating! 2 stars cuz when it works, it works, but this needs to be corrected on the app and website.The site (not app) has a tendency to crash and have a lot of problems in my experience.

5. It is very frustrating and I've tried to contact the customer service through email and nothing! I've uninstalled the app and reinstalled it, I've changed phones even and still nothingI used to love this app but it seems like the developers cant keep up.

6. It doesn't update like it's supposed to, it logs you out during raffles or shows you as not participating canceling entries, it randomly deletes information when attempting to make purchases.

7. This problem is NOT new, but has now gotten to the point I don't see a workaround - you're losing customers due to bad developers.It's just like every other sneaker shopping app, it's only good for looking at shoes that you won't get (a digital look book) lol.

8. Like do yall want my money or not? Because now we are back to the same issues as a few months back where I can't even access the app even though I have verified that I'm human.

9. I already clicked the box to verify I'm human, and then I can't purchase it because I have to press and hold to verify again.

10. This app is becoming trash!!! Please address functionality issues or unfortunately youve forever lost a fan/customer.I have horrible experiences with this app.

11. Also winning raffles are damn near impossible.Unreliable. The app has a lot of issues that need to be addressed! 1.

1. Fix Hibbett Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hibbett: Restarting the app will resolve most errors.
2. Update the Hibbett App. Here is how:
   1. On Android goto PlayStore » Search for "Hibbett" » Open Hibbett - Sneakers & Clothing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hibbett » click "UPDATE".
3. Clear Hibbett - Sneakers & Clothing app cache: Clearing cached data will force your app to retrieve the latest data directly from Hibbett servers.
   1. On Android, goto Settings » Apps » Select "Hibbett - Sneakers & Clothing" » click Storage » click "Clear Cache".
4. Check Hibbett app permissions. If any of these permissions required to use your device's features are disenabled, Hibbett might not work.
5. Uninstall and reinstall Hibbett. If nothing else has worked, completely uninstall Hibbett then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hibbett not working

2. Fix Hibbett Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hibbett be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hibbett not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hibbett may not be able to connect to the Internet when running in the background.