Published by GuardsPro LLC on Oct 23, 2024

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Why should I report an Issue with GuardsPro Security Guard App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GuardsPro LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About GuardsPro Security Guard App

1. Security guards can use GuardsPro Guard App to submit reports, log hours using time clock, access their schedule, create pass-downs, confirm post orders, communicate with their security team and much more.

2. GuardsPro Guard App allows the security guards to provide excellent security guard services and guard their post sites effectively.

3. GuardsPro Guard App is intuitive mobile app for security guard which is part of GuardsPro Physical Security Platform.

4. It gives security guards the right tools they need to do the job right, while increasing guard's performance.

5. It is designed to streamline security operations at every level of private patrol company.

6. GuardsPro Guard App allows security guards to confirm shifts, swap shifts, view time log, view their payroll, work closely with other security guards to submit reports, and communicate effectively.

GuardsPro Security Guard App Customer Insights

1. But when over half the pictures and videos can not be looked at in the report it make both the guards and the security company they work for look bad to their clients.Great when it's not putting me in a bad light because the schedule feature is almost never corresponds to the admins master schedule...Works sometimes, constant disconnections from server and inability to enter reports almost every other day.

2. Sometimes 2 guards comes at site for sometime but can't make report because usually one guard it scheduled for the full shift.App is pretty cool.

3. Definitely need some updates and work done.Love the features of this app.

4. It sends me notifications of every work.The new update had shut me out of the schedule and time clock completely.

5. All features in the app are very usefull!!!Hi, please add the option to offer shift to employees rather than just swap.

6. It updates once month and that is cumbersome and causes guards unfamiliar with the application problems.

7. Also please add the option to check in and do reports at site without the need of being clocked in.

8. Has live tracking geo fence and other features.

9. Has some nice features but simply not well designed.Love this app.

10. It makes management of guards very simple.

11. When everything is working right it is a great app for guards.

Steps to Troubleshoot & Fix GuardsPro Security Guard App Issues

1. Fix GuardsPro Security Guard App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GuardsPro Security Guard App: Restarting the app will resolve most errors.
  2. Update the GuardsPro Security Guard App App. Here is how:
    1. On Android goto PlayStore » Search for "GuardsPro Security Guard App" » Open GuardsPro Security Guard App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GuardsPro Security Guard App » click "UPDATE".
  3. Clear GuardsPro Security Guard App app cache: Clearing cached data will force your app to retrieve the latest data directly from GuardsPro Security Guard App servers.
    1. On Android, goto Settings » Apps » Select "GuardsPro Security Guard App" » click Storage » click "Clear Cache".
  4. Check GuardsPro Security Guard App app permissions. If any of these permissions required to use your device's features are disenabled, GuardsPro Security Guard App might not work.
  5. Uninstall and reinstall GuardsPro Security Guard App. If nothing else has worked, completely uninstall GuardsPro Security Guard App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GuardsPro Security Guard App not working


2. Fix GuardsPro Security Guard App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GuardsPro Security Guard App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GuardsPro Security Guard App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GuardsPro Security Guard App may not be able to connect to the Internet when running in the background.

Reported Issues