Contact Lively Link Customer Service

Why should I report an Issue with Lively Link?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Best Buy Health, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Lively Link, a free app, keeps you informed about the health and safety of loved ones who are subscribed to lively Health and Safety Services.

2. Link can provide peace of mind by sharing timely updates about your loved one.

3. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number – so you can call them directly from the app.

4. Link will send you notifications for selected actions including when Urgent Response is utilized, allowing you to make decisions quickly and follow up without delay.

5. When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location.

6. Get peace of mind knowing your loved one always has access to a professional in the event of an emergency.

7. Resource center featuring helpful articles, advice and tips for seniors and their loved ones.

8. Based on information in the Personal Profile, see if appointments are being kept and receive other reports about their activities.

9. In an emergency, First Responders get location updates every 30 seconds.

10. Link will let you know the device Battery Status.

11. You’ll also be notified when the battery is low so you can remind them to recharge or replace the battery and stay connected.

1. App is useless if it doesn't work !App keeps popping up over any/all other things on my screen with the message "Great Call has stopped.

2. Those updates are the purpose for having this device, and they are completely useless.It isn't working on my Android pie phone at all.

3. While I highly recommend the actual great call service, the app needs a lot of work still.Worked well at first, but keeps getting errors.

4. After reinitializing the device with customer support, I am upgrading this app to 3 stars because the location report is always very slow and can be easily a half hour behind as much as 1/4 Mile off in its position.

5. It isnt reliable at all.Would be perfect if you could have customs questions, such as, did you charge your phone today? A lot of people with these phones are seniors and/or have dementia, so basic things like remembering to charge can be a challenge.

6. The reporting that the user has pushed the button is however very timely.Map works, but location updates do not.

7. Makes me question if my mom's device is really working or just a dummy button providing false sense of security.

8. Even after multiple app updates, they have barely scratched the surface.App used to work great.

9. Spent HOURS on phone with very nice customer service people trouble shooting over the course of a month.

10. Often it won't accurately show her at home and shows no status updates for days when she doesn't leave the house.

11. It constantly crashes, it can never fins the correct location of the device my mother wears.

1. Fix Lively Link Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lively Link: Restarting the app will resolve most errors.
2. Update the Lively Link App. Here is how:
   1. On Android goto PlayStore » Search for "Lively Link" » Open Lively Link » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lively Link » click "UPDATE".
3. Clear Lively Link app cache: Clearing cached data will force your app to retrieve the latest data directly from Lively Link servers.
   1. On Android, goto Settings » Apps » Select "Lively Link" » click Storage » click "Clear Cache".
4. Check Lively Link app permissions. If any of these permissions required to use your device's features are disenabled, Lively Link might not work.
5. Uninstall and reinstall Lively Link. If nothing else has worked, completely uninstall Lively Link then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lively Link not working

2. Fix Lively Link Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lively Link be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lively Link not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lively Link may not be able to connect to the Internet when running in the background.