Published by PAP - De Particulier à Particulier SAS on Oct 7, 2024

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Why should I report an Issue with PAP?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PAP - De Particulier à Particulier SAS to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PAP

1. Que vous cherchiez une maison, un appartement, un loft, un terrain ou encore des bureaux et locaux professionnels, votre futur logement se trouve forcément sur PAP. Économies garanties.

2. Pas de frais d’agence, tout à y gagner ! • Visualisez l’environnement de votre bien : écoles, médecins, transports...

3. Retrouvez sur PAP des milliers d’annonces immobilières de vente et de location de particulier à particulier.

4. Nous mettons tout en œuvre pour que vous puissiez mener à bien votre projet, alors n’attendez plus !

PAP Customer Insights

1. It turns me off using the appThere are some features that would be nice to have, like a map, but it's still a useful app for finding apartments based on budget & other criteria, getting notified of new ones, etx.There is no other language support, at least English should have been one of the languages except default French.Great app.

2. hide unwanted ads, if they don't fit the creterias, so that we don't see it next search or surfing, it can be an option in the user profile that can cleared if needed.One thing about this app is clicking on a place and then returning back to the options only to find you start again from the top.

3. open the address directly on Google maps to see distance and have other facilities on Google.

4. CheersThe search based on location is anything but accurate!Great app.

5. I find that so annoying to scroll back to where I was amid the options.

6. Only need to be more reactive from time to time.

Steps to Troubleshoot & Fix PAP Issues

1. Fix PAP Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PAP: Restarting the app will resolve most errors.
  2. Update the PAP App. Here is how:
    1. On Android goto PlayStore » Search for "PAP" » Open PAP » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PAP » click "UPDATE".
  3. Clear PAP app cache: Clearing cached data will force your app to retrieve the latest data directly from PAP servers.
    1. On Android, goto Settings » Apps » Select "PAP" » click Storage » click "Clear Cache".
  4. Check PAP app permissions. If any of these permissions required to use your device's features are disenabled, PAP might not work.
  5. Uninstall and reinstall PAP. If nothing else has worked, completely uninstall PAP then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PAP not working


2. Fix PAP Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PAP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PAP not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PAP may not be able to connect to the Internet when running in the background.

Reported Issues