Published by Bay Alarm Company on Nov 20, 2024

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Why should I report an Issue with Bay Alarm Link?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bay Alarm Company to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bay Alarm Link

1. For more information about upgrading your alarm system contact Bay Alarm Company today. - User code management includes the ability to add, delete or edit users from your system on XR150, XR550 (software v 1. 05) and XT systems (v 1.

2. You can connect to your home or small business system to arm or disarm, manage user codes, view sensor activity, and receive push notifications of system events.

3. Many people save money by upgrading to cellular alarm communications and eliminating their home or office phone line.

4. The Bay Alarm™ App allows you to control your security system on-the-go.

5. The App requires a compatible control panel & applicable service.

6. All features may not come standard with your App.

7. Continued use of GPS running in the background can dramatically decrease battery life.

Bay Alarm Link Customer Insights

1. Additionally, there are no notifications provide when the app is going through maintenance or scheduled outages.Poor customer service, continuous technical problems since the service was switched to some other Bay Alarm platform that was said to be better than the previous product - it isn't - and overall not getting the value we deserve as a business account.

2. They enable you to watch in real time or review a spot on date, time and sensor stamped path of travel for any body entering and moving through each door/room in your building including how long they were in each room.

3. I have BAY ALARM in 2 of my homes and my commercial business and never had a glitch in the 5 years I've used them.This app has constant connection issues.

4. There will be times where it will connect just fine and I can arm and disarm the alarm.

5. I hope the developers can get this fixed soon, as this is an important adjunct to our alarm system.I would give this app a zero if I could.

6. Bay Alarm is dropping the ball by not addressing the problem and fixing it.

7. ABSOLUTELY THE BEST app and in my opinion ALARM SERVICE available on the planet.

8. I'm lucky if I can connect 1 out of 5 times to either arm or disarm the system.

9. I also tried the alarm schedule feature and was not timed properly.

10. I'll have to go to the control panel to set alarm still.

11. I can't arm or disarm the alarm through the app.

Steps to Troubleshoot & Fix Bay Alarm Link Issues

1. Fix Bay Alarm Link Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bay Alarm Link: Restarting the app will resolve most errors.
  2. Update the Bay Alarm Link App. Here is how:
    1. On Android goto PlayStore » Search for "Bay Alarm Link" » Open Bay Alarm Link » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bay Alarm Link » click "UPDATE".
  3. Clear Bay Alarm Link app cache: Clearing cached data will force your app to retrieve the latest data directly from Bay Alarm Link servers.
    1. On Android, goto Settings » Apps » Select "Bay Alarm Link" » click Storage » click "Clear Cache".
  4. Check Bay Alarm Link app permissions. If any of these permissions required to use your device's features are disenabled, Bay Alarm Link might not work.
  5. Uninstall and reinstall Bay Alarm Link. If nothing else has worked, completely uninstall Bay Alarm Link then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bay Alarm Link not working


2. Fix Bay Alarm Link Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bay Alarm Link be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bay Alarm Link not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bay Alarm Link may not be able to connect to the Internet when running in the background.

Reported Issues