Published by Maruti Suzuki India Limited on Feb 2, 2024

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Why should I report an Issue with Smartplay Studio?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Maruti Suzuki India Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Smartplay Studio image 1 contact Smartplay Studio image 2

About Smartplay Studio

1. It provides information to the phone user about the other apps that are accessible through the SmartPlay Studio-infotainment UI or apps that can communicate with the infotainment system to control certain functionalities.

2. It also provides information to the SmartPlay Studio on apps that can be accessed from the SmartPlay Studio infotainment and their installation status.

3. A companion app meant for Maruti Suzuki SmartPlay Studio infotainment system.

4. It connects over Bluetooth or USB and does handshaking with infotainment to identify it as SmartPlay Studio infotainment system.

5. This app shall work only with select range of Maruti Suzuki models and audio systems.

Smartplay Studio Customer Insights

1. After purchasing the new Ertiga Zxi i was told by the showroom that the infotainment system will get integrated with the android phone for enhanced and hassel free experience, however despite of downloading and sync the app number of times it doesn't work.

2. The worst experience I had with this app as since 3 months I am looking to enter my car details it continues denied as mobile number is not matched with the Vin number as well as with the registration number.Not able to login to the app.

3. Maruti need to resolve such issues at the earliest.After entering the phone number, the app doesn't move forward at all, meanwhile the phone receives the OTP.

4. Kindly solve the issue.After entering valid phone number to send OTP "something went wrong" message displayed.

5. & When you enter VIN followed by mobile number, it says mobile number doesn't match.

6. It is showing mobile number doesn't match with VIN or Reg#.

7. I think is not at all useful to the Maruti car user and Smartplay studio is a app which is for publicity not to use.Poorest application by renowned car selling company in India.

8. Finally thought of writing a review and was surprised to see all similar comments.. never expected this from Suzuki, giving 1* rating.Unable to use the app , while punching VIN OR REG No.

9. Showrooms dont care beyond getting the payment for vehicle and palm off rest everything on customer on some or other pretext.

10. The interface that this app has is pathetic.Unable login.

11. Mobile Oneplus 10Pro Car Baleno zetaNot what is the use of this app.

Steps to Troubleshoot & Fix Smartplay Studio Issues

1. Fix Smartplay Studio Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Smartplay Studio: Restarting the app will resolve most errors.
  2. Update the Smartplay Studio App. Here is how:
    1. On Android goto PlayStore » Search for "Smartplay Studio" » Open Smartplay Studio » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smartplay Studio » click "UPDATE".
  3. Clear Smartplay Studio app cache: Clearing cached data will force your app to retrieve the latest data directly from Smartplay Studio servers.
    1. On Android, goto Settings » Apps » Select "Smartplay Studio" » click Storage » click "Clear Cache".
  4. Check Smartplay Studio app permissions. If any of these permissions required to use your device's features are disenabled, Smartplay Studio might not work.
  5. Uninstall and reinstall Smartplay Studio. If nothing else has worked, completely uninstall Smartplay Studio then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Smartplay Studio not working


2. Fix Smartplay Studio Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Smartplay Studio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Smartplay Studio not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Smartplay Studio may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • When I try to login into Maruti Suzuki Smartplay Studio, after entering my mobile number I get a message that "Mobile Number doesn't match with your VIN# or REG#". My car is Maruti Brezza ZXI Plus At manufactured in the year 2023.

    — by Sibin K Zachariah 1 month ago

  • i purchased maruti baleno on 8/3/2024. i download the smart play app and tried to connect it but it shows error mobile number not registered. but the number is correct. i tried both the vin and registeration num method. kindly resolve it

    — by jaydev purohit 3 months ago

  • 2022 model vandi is taken used but can't register smart play studio mobile in it (KL55AE8047) registered vandi is (8848025225) when registered the mobile number desnot match with your registration no kanilkkunu
    Please help any solution

    — by Hidayath 3 months ago

  • Not able to login, giving the error saying "Mobile number doesn't match with your VIN# or REG#", but i have confirmed the registration number have my mobile number correct

    — by Martina Johnson 4 months ago

  • I am unable to get the OTP on my number it says vehicle is not registered to this number MH14LE6823 phone number is 8108245558

    — by Arvind Venkatachalam 4 months ago

  • I have recently purchased a swift 2022 from a previous owner vehicle registration has been changed to my name . but while trying to loginto smartplay studio i am getting error.

    mobile number doesn’t match with you vin or reg. is there anything i have to register newly

    — by prequiet 5 months ago

  • I have recently purchased a swift 2022 from a previous owner vehicle registration has been changed to my name . but while trying to loginto smartplay studio i am getting error.

    mobile number doesn’t match with you vin or reg. is there anything i have to register newly.

    — by prequiet 5 months ago

  • I purchased wagon-r second hand car. I need to update my mobile number. Pl suggest how to update. In the smartplay studio app I am not able to update my mobile number.

    — by K DAKSHA 5 months ago

  • Error mobile number doesn't match with vin or reg

    — by Inder 6 months ago

  • i purchased second hand car baleno 2018 ,smartplay is registered earliar owner number please update my number8867039124

    — by mohammed yusuf bagali 6 months ago

  • Hi,

    When i try to login to SmartPlay Studio app through mobile i'm getting "Mobile Number doesn't match with your VIN# or REG#" error message.
    My Mobile Number : 9444477584
    Car Registration Number: TN23CQ4545

    Please assist on this.

    — by Prakash 8 months ago

  • After entering the VIN or registration number and submitting registered mobile number it is giving error of " Mobile number doesn't match with your VIN# or REG# "

    — by Prashant 8 months ago

  • studio not workung

    — by Joydeep Das 8 months ago

  • getting error message "mobile number doesn't match with your vin# or reg#"

    My VIN is MBHCZCB3SPCB93172
    Reg No: KL07DA6406
    Mobile no: 9433484124

    — by Arijit Pal Chaudhury 1 year ago

  • Mera ciaz car me smart play studio app registered nahi ho raha hai

    — by CHHOTU YADAV 1 year ago

  • I have bought Baleno car from my friend and I'm trying to connect to smartplay studio but getting an error stating the phone number doesn't match with the VIN# or REG#.
    The RC has been updated with my number. can you please help me with the login.
    Thank You

    — by Rajesh Sricharan 1 year ago

  • when I enter my mobile number for opening it shows "mobile number does not match with registeration number" where as when checked with registeration authorities the same matches.

    — by kuldip singh wadhwa 1 year ago

  • When I enter the VIN/Registration Number and registered mobile number it throws an error "Mobile Number doesn't match with your VIN# or REG#".

    — by Nilesh Toraskar 1 year ago

  • I have an XL6 but i couldn't connect to the smartplay studio. Mobile number is mismatched. I tried several times. But unfortunately Same popup comes.
    VIN no. MA3CNC72SNE297052
    Vehicle registration no. UP66AD4920

    — by Inzamam Ahmad Khan 1 year ago

  • I want to cancel my subtraction

    — by Kolyo Mustafov 1 year ago

  • Not able to signup by Chassis number and Registration number

    — by Karan Singh 1 year ago

  • I have Ciaz 2017 , when I log on to the app , It says Mobile number does not matches the Car number / vin - how do I get this updated ?

    — by Saurabh Sharma 1 year ago

  • I am not able to log in to smart play studio app for my baleno
    In app,it shows number is not registered

    — by Fadil Ameen 1 year ago

  • Recently I purchased a used one baleno 2019 zeta model car from cars24 and I am trying to use Suzuki smart play aap but after entering my vechile number it ask for register mobile number for OTP so how can i remove old owner number and add my new number to use aap

    — by Mallappa Gadage 1 year ago

  • KA51MQ4850 is my car number. Recently I bought the car from Shreesha Hebbar. Now the ownership changed to my name. RC card also received in my name. I am trying to login to Smartplay Studio App but it is showing that mobile number not matching...I think old owners mobile number updated that was the reason not sure. Kindly help me to login to Smartplay Studio through my mobile number which is 9611844611. Thanks.

    — by Rajesh S 1 year ago

  • I am not able to use navigation on my smart play studio .
    it shows only navigation loading.. screen map replica is not show me.

    i have already installed smart play studio app and login done.

    my smart play studio version is 1221 please let me know if upgrade require or not. if require than from where is get update service.

    — by Akshay Chauhan 2 years ago

  • My smart play studio app does not match with car number and vin number plz help urgently

    — by Vijay lad 2 years ago

  • Navi maps not working

    — by Shibu Grorge 2 years ago

  • When I enter the VIN/Registration Number and registered mobile number it throws an error "Mobile Number doesn't match with your VIN# or REG#".

    — by Kishor Ghule 2 years ago

  • Iam unable to get the otp in my registered mobile number. It says number not matches with registered number..

    — by Mohammed Afal Cm 2 years ago

  • I cannot register my vehicle , mismatch mobile number is error , please help

    — by Usha Vasudeo Narkhede 2 years ago

  • I can’t register my vin no to Suzuki studio app I have Suzuki Dzire 2021

    — by HENOS TAMERUh 2 years ago

  • Suzuki smartplay studio mobile number not match

    — by DILLIP KUMAR MAHAPATRA 2 years ago

  • I purchased the app by mistake. please cancel

    — by Pamela A McNulty 2 years ago

  • I just bought a wagon r zxi plus, but my VIN ( vehicle identification number) does not match with registration number or my mobile, to get the system operating, please let me know what I should do
    My phone number is 9820408830

    — by Manoj hathi 2 years ago

  • In smartplay studio app not matching VIN number and registered mobile number

    — by Karthik 2 years ago

  • Music and news not functioning

    — by Diwaker 2 years ago

  • I have purchased Maruti Suzuki vitara brezza zxi model in which there is touch screen infotainment. I have installed this smart play studio app and whenever I login using mobile number it says your mobile number does not match with VPN.

    — by Piyush nagalia 2 years ago

  • pls cancel my subscription on this Smartplay

    — by romar bautista 2 years ago

  • I want the users to be deleted

    — by Roger Anthony Rebeiro 2 years ago