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What users are saying
1. After purchasing the new Ertiga Zxi i was told by the showroom that the infotainment system will get integrated with the android phone for enhanced and hassel free experience, however despite of downloading and sync the app number of times it doesn't work.
2. The worst experience I had with this app as since 3 months I am looking to enter my car details it continues denied as mobile number is not matched with the Vin number as well as with the registration number.Not able to login to the app.
3. Maruti need to resolve such issues at the earliest.After entering the phone number, the app doesn't move forward at all, meanwhile the phone receives the OTP.
4. Kindly solve the issue.After entering valid phone number to send OTP "something went wrong" message displayed.
5. & When you enter VIN followed by mobile number, it says mobile number doesn't match.
6. It is showing mobile number doesn't match with VIN or Reg#.
7. I think is not at all useful to the Maruti car user and Smartplay studio is a app which is for publicity not to use.Poorest application by renowned car selling company in India.
8. Finally thought of writing a review and was surprised to see all similar comments.. never expected this from Suzuki, giving 1* rating.Unable to use the app , while punching VIN OR REG No.
9. Showrooms dont care beyond getting the payment for vehicle and palm off rest everything on customer on some or other pretext.
10. The interface that this app has is pathetic.Unable login.
11. Mobile Oneplus 10Pro Car Baleno zetaNot what is the use of this app.
Steps to Troubleshoot & Fix Smartplay Studio Issues
1. Fix Smartplay Studio Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Smartplay Studio: Restarting the app will resolve most errors.
- Update the Smartplay Studio App. Here is how:
- On Android goto PlayStore » Search for "Smartplay Studio" » Open Smartplay Studio » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Smartplay Studio » click "UPDATE".
- Clear Smartplay Studio app cache: Clearing cached data will force your app to retrieve the latest data directly from Smartplay Studio servers.
- On Android, goto Settings » Apps » Select "Smartplay Studio" » click Storage » click "Clear Cache".
- Check Smartplay Studio app permissions. If any of these permissions required to use your device's features are disenabled, Smartplay Studio might not work.
- Uninstall and reinstall Smartplay Studio. If nothing else has worked, completely uninstall Smartplay Studio then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Smartplay Studio not working
2. Fix Smartplay Studio Server issues & Internet Connection
- Check network connection: An unstable Internet will make Smartplay Studio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Smartplay Studio not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Smartplay Studio may not be able to connect to the Internet when running in the background.
Reported Issues
Not able to connect to suzuki Studio showing mobile no not matching
When I try to login into Maruti Suzuki Smartplay Studio, after entering my mobile number I get a message that "Mobile Number doesn't match with your VIN# or REG#". My car is Maruti Brezza ZXI Plus At manufactured in the year 2023.
i purchased maruti baleno on 8/3/2024. i download the smart play app and tried to connect it but it shows error mobile number not registered. but the number is correct. i tried both the vin and registeration num method. kindly resolve it
2022 model vandi is taken used but can't register smart play studio mobile in it (KL55AE8047) registered vandi is (8848025225) when registered the mobile number desnot match with your registration no kanilkkunu Please help any solution
Not able to login, giving the error saying "Mobile number doesn't match with your VIN# or REG#", but i have confirmed the registration number have my mobile number correct
I am unable to get the OTP on my number it says vehicle is not registered to this number MH14LE6823 phone number is 8108245558
I have recently purchased a swift 2022 from a previous owner vehicle registration has been changed to my name . but while trying to loginto smartplay studio i am getting error. mobile number doesn’t match with you vin or reg. is there anything i have to register newly
I have recently purchased a swift 2022 from a previous owner vehicle registration has been changed to my name . but while trying to loginto smartplay studio i am getting error. mobile number doesn’t match with you vin or reg. is there anything i have to register newly.
I purchased wagon-r second hand car. I need to update my mobile number. Pl suggest how to update. In the smartplay studio app I am not able to update my mobile number.
Error mobile number doesn't match with vin or reg
i purchased second hand car baleno 2018 ,smartplay is registered earliar owner number please update my number8867039124
Hi, When i try to login to SmartPlay Studio app through mobile i'm getting "Mobile Number doesn't match with your VIN# or REG#" error message. My Mobile Number : 9444477584 Car Registration Number: TN23CQ4545 Please assist on this.
After entering the VIN or registration number and submitting registered mobile number it is giving error of " Mobile number doesn't match with your VIN# or REG# "
studio not workung
getting error message "mobile number doesn't match with your vin# or reg#" My VIN is MBHCZCB3SPCB93172 Reg No: KL07DA6406 Mobile no: 9433484124
Mera ciaz car me smart play studio app registered nahi ho raha hai
I have bought Baleno car from my friend and I'm trying to connect to smartplay studio but getting an error stating the phone number doesn't match with the VIN# or REG#. The RC has been updated with my number. can you please help me with the login. Thank You
when I enter my mobile number for opening it shows "mobile number does not match with registeration number" where as when checked with registeration authorities the same matches.
When I enter the VIN/Registration Number and registered mobile number it throws an error "Mobile Number doesn't match with your VIN# or REG#".
I have an XL6 but i couldn't connect to the smartplay studio. Mobile number is mismatched. I tried several times. But unfortunately Same popup comes. VIN no. MA3CNC72SNE297052 Vehicle registration no. UP66AD4920
I want to cancel my subtraction
Not able to signup by Chassis number and Registration number
I have Ciaz 2017 , when I log on to the app , It says Mobile number does not matches the Car number / vin - how do I get this updated ?
I am not able to log in to smart play studio app for my baleno In app,it shows number is not registered
Recently I purchased a used one baleno 2019 zeta model car from cars24 and I am trying to use Suzuki smart play aap but after entering my vechile number it ask for register mobile number for OTP so how can i remove old owner number and add my new number to use aap
KA51MQ4850 is my car number. Recently I bought the car from Shreesha Hebbar. Now the ownership changed to my name. RC card also received in my name. I am trying to login to Smartplay Studio App but it is showing that mobile number not matching...I think old owners mobile number updated that was the reason not sure. Kindly help me to login to Smartplay Studio through my mobile number which is 9611844611. Thanks.
I am not able to use navigation on my smart play studio . it shows only navigation loading.. screen map replica is not show me. i have already installed smart play studio app and login done. my smart play studio version is 1221 please let me know if upgrade require or not. if require than from where is get update service.
My smart play studio app does not match with car number and vin number plz help urgently
Navi maps not working
When I enter the VIN/Registration Number and registered mobile number it throws an error "Mobile Number doesn't match with your VIN# or REG#".
Iam unable to get the otp in my registered mobile number. It says number not matches with registered number..
I cannot register my vehicle , mismatch mobile number is error , please help
I can’t register my vin no to Suzuki studio app I have Suzuki Dzire 2021
Suzuki smartplay studio mobile number not match
I purchased the app by mistake. please cancel
I just bought a wagon r zxi plus, but my VIN ( vehicle identification number) does not match with registration number or my mobile, to get the system operating, please let me know what I should do My phone number is 9820408830
In smartplay studio app not matching VIN number and registered mobile number
Music and news not functioning
I have purchased Maruti Suzuki vitara brezza zxi model in which there is touch screen infotainment. I have installed this smart play studio app and whenever I login using mobile number it says your mobile number does not match with VPN.
pls cancel my subscription on this Smartplay
I want the users to be deleted
