Contact The Erie Times-News Customer Service

Why should I report an Issue with The Erie Times-News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GateHouse Media, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have changed my password repeatedly and with all the time I've wasted trying to get to a story, I decided to check other local news sites first.

2. won't respond everytime I tried to log on it goes to a black screen and freezes.

3. only problem other then that I'd def give them 5 🌟Can not get to the subscription articles even though i am already subscribed and logged in.

4. You should not have to keep creating a account to read certain articles.Can't log into Goerie account with this app.

5. Constantly logs me out and then will tell me that it does not recognise my credentials when I try to log back in - that is if I can get past the black screen lag.

6. Makes me sad.i really love app but i always have to subscribe and i can't figure it out so i can only read one article and then it stops.

7. I have tried numerous times to get support for this app and have not gotten any positive results.

8. even if I tried to subscribe to it even though I already have a subscription.

9. All these problems started with the new update please update your app to fix this problemVery frustrating to use.

1. Fix The Erie Times-News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Erie Times-News: Restarting the app will resolve most errors.
2. Update the The Erie Times-News App. Here is how:
   1. On Android goto PlayStore » Search for "The Erie Times-News" » Open The Erie Times-News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Erie Times-News » click "UPDATE".
3. Clear The Erie Times-News app cache: Clearing cached data will force your app to retrieve the latest data directly from The Erie Times-News servers.
   1. On Android, goto Settings » Apps » Select "The Erie Times-News" » click Storage » click "Clear Cache".
4. Check The Erie Times-News app permissions. If any of these permissions required to use your device's features are disenabled, The Erie Times-News might not work.
5. Uninstall and reinstall The Erie Times-News. If nothing else has worked, completely uninstall The Erie Times-News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Erie Times-News not working

2. Fix The Erie Times-News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Erie Times-News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Erie Times-News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Erie Times-News may not be able to connect to the Internet when running in the background.