Contact FxPro cTrader Customer Service

Why should I report an Issue with FxPro cTrader?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FxPro to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79. 78% of retail investor accounts lose money when trading CFDs with this provider.

2. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 80,59% of retail investor accounts lose money when trading CFDs with this provider.

3. FxPro Financial Services Ltd is authorised and regulated by the Cyprus Securities and Exchange Commission (licence no. 078/07) and authorised by the Financial Sector Conduct Authority ('FSCA') (authorisation no. 45052).

4. The services and financial instruments offered by FxPro Global Markets Ltd may be restricted in certain jurisdictions.

5. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

6. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

7. Trade the world’s markets on-the-go, using advanced charting and analysis tools, with the FxPro cTrader platform app.

8. FxPro UK Limited is authorised and regulated by the Financial Conduct Authority (registration no. 509956).

9. With over 100 CFD instruments available to trade, experience professional conditions, ultra-fast execution and competitive pricing that FxPro is renowned for.

10. Trade the world’s markets with CFDs on 100+ instruments including FX, Indices, Metals and Energies.

11. The FxPro cTrader App brings the stunning trading platform to your mobile. (Trade Responsibly.

1. some stuff that I noticed so far: -When you open the app, at first it takes a bit long to load a currency pair (arnd 15sec for me) and to use features like changing the time frame (arnd 5sec for me) but then it works just fine and I don't experience these lags.

2. Charts responsive once more 💪 Uninstalled...... The timeframe not switching is beyond crazy....and still no fix KmtThe lag and some times insanely, specially when I try to change the time frame, I can push 15 times and nothing happens then after some time it keeps opening time frame all those 15 times I had pushed in that time it wasn't reacting.

3. Also, doesn't have the option to open multiple trades with the same order as one can on PC.App is not usable at all trying to create order and put stop loss on it app not responding lagging and freezing its not possible to trade with this app atm can't even imagine how app working during big news like fed rate decision etc.

4. Financial instruments can be very complicated.I like this app but have one small issue which is opening up open positions, sometimes it does open and you need to go back and forth and eventually you can click on your open position then onto click on the chart or anything elseNo way to trade through this app.

5. -I wish I had features like reversing the Fibonacci on desktop version as well.****Update. Goodness FxPro RoboForex got this update nearly a month ago.

6. During those hours, changing volume in quick trade will not register, limit order will not show the amount of risk.

7. Previous version was working fine for meI love my fintech apps they're taking over and giving the traditional banks a run for their money.

8. Until you fix that u gonna crash and we will abondone you.The PC version is nice, but this app lags like crazy during busy hours.

9. My phones specification is more than enough, P20 Pro - 17/03/20 Update: Why did the situation didn't got better? Its very annoying and its impacting my tradinng a lot!PLEASE DO NOT DOWNLOAD THIS,Poor trading app ever see.

10. I mainly use the desktop version and that has a great order placement/management.

11. Update to new version fixed the issues with the timeframes not switching.

1. Fix FxPro cTrader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FxPro cTrader: Restarting the app will resolve most errors.
2. Update the FxPro cTrader App. Here is how:
   1. On Android goto PlayStore » Search for "FxPro cTrader" » Open FxPro cTrader » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FxPro cTrader » click "UPDATE".
3. Clear FxPro cTrader app cache: Clearing cached data will force your app to retrieve the latest data directly from FxPro cTrader servers.
   1. On Android, goto Settings » Apps » Select "FxPro cTrader" » click Storage » click "Clear Cache".
4. Check FxPro cTrader app permissions. If any of these permissions required to use your device's features are disenabled, FxPro cTrader might not work.
5. Uninstall and reinstall FxPro cTrader. If nothing else has worked, completely uninstall FxPro cTrader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FxPro cTrader not working

2. Fix FxPro cTrader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FxPro cTrader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FxPro cTrader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FxPro cTrader may not be able to connect to the Internet when running in the background.