Contact Tempur-Pedic Customer Service

Why should I report an Issue with Tempur-Pedic® Sleeptracker-AI®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fullpower® to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The AI Sleep Coach, powered by the Sleeptracker-AI® Artificial Intelligence Engine, provides effective, easy-to-implement, personal sleep tips based on a comprehensive analysis of individual sleep patterns.

2. The Sleeptracker-AI® system monitors both respiration and heart rate accurately through the night for deeper sleep analysis, with your data displayed as easy to read charts in the app.

3. The Sleeptracker-AI® system is the first cloud-based, non-invasive IoT sleep optimization solution powered by artificial intelligence (AI) and integrated into the smart home.

4. The app provides detailed daily sleep graphs and sleep metrics derived from accurately and continuously monitoring the sleeper’s respiration rate, heart rate, and movements throughout the night.

5. Optionally select white noise that gently fades away after you've fallen asleep, then set a sleep cycle alarm that will help you Wake Up at the Optimal Time™ in your sleep cycle so you wake up refreshed and more energized.

6. The AI Sleep Coach delivers personalized tips and insights to help you improve your sleep every night.

7. Optionally receive a notification in the morning when your sleep results are available and a daily email with your sleep summary and AI Coach insights.

8. Share your Sleeptracker-AI® sleep data to Google Fit app. - Sleep efficiency (time spent in bed vs.

9. Easy-to-understand sleep graphs visually distinguish between periods when you were in REM sleep, light sleep, deep sleep, or awake.

10. Learn about your sleep - and improve your sleep - with nothing to wear or charge!

11. If you choose to record your sleep automatically, there’s nothing to do and nothing to wear.

1. Becoming verified is a bare minimal effort that isn't being done so no matter how good it may be I have to give the app two stars.Excellent app, great data! The only issue I have is with the alarm - there's no easy way to turn it off.

2. I have the sides of the bed assigned in the app but in my app it said there was no data.Edit: are the remote functions inaccessible while you guys perform 'maintenance'?! Another edit: app is updated and shows its connected yet can't use app remote.

3. Google flags a data collection security issue with this app, saying the developer is unverified.

4. The developer is unverified and this trips security warnings in your Google account regarding the data access this app has.

5. The dual tracker system does not always get the data correct for each sleeper.

6. I don't believe the adjustable platform itself has been very good at differentiating between my wife and myself.

7. It is very aggravating to spend all this money for the app to not work!!!It looks great, but my experience has been terrible.

8. Checked the sensor underneath to further troubleshoot and all was good, solid green light on the sensor.

9. In the past I found out the best way to sync it is to input the wifi password wrong the first time it asks, then do it correctly.

10. There is a lot of wasted potential in the data collected for the user that is not accessible.

11. If your wifi goes out for any reason guess what! You need to reset the bed.

1. Fix Tempur-Pedic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tempur-Pedic: Restarting the app will resolve most errors.
2. Update the Tempur-Pedic App. Here is how:
   1. On Android goto PlayStore » Search for "Tempur-Pedic" » Open Tempur-Pedic® Sleeptracker-AI® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tempur-Pedic » click "UPDATE".
3. Clear Tempur-Pedic® Sleeptracker-AI® app cache: Clearing cached data will force your app to retrieve the latest data directly from Tempur-Pedic servers.
   1. On Android, goto Settings » Apps » Select "Tempur-Pedic® Sleeptracker-AI®" » click Storage » click "Clear Cache".
4. Check Tempur-Pedic app permissions. If any of these permissions required to use your device's features are disenabled, Tempur-Pedic might not work.
5. Uninstall and reinstall Tempur-Pedic. If nothing else has worked, completely uninstall Tempur-Pedic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tempur-Pedic not working

2. Fix Tempur-Pedic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tempur-Pedic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tempur-Pedic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tempur-Pedic may not be able to connect to the Internet when running in the background.