Contact ianacare Customer Service

Why should I report an Issue with ianacare - Caregiving Support?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ianacare, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Share your care requests with the team to get practical support with meals, check-ins, rides, respite care, child care, pet care, and errands. ianacare makes requests super efficient and clear, so supporters can easily say “I got this” without the burden of back-and-forth logistics.

2. The first layer of support is rallying personal social circles (friends, family, coworkers, neighbors) to help with practical needs (meals, rides, respite care, child care, pet care, house errands).

3. Posting in your private ianacare feed lets everyone on the team share news, offer support and get updates on the care of your loved one.

4. Coordinate help with friends & family, utilize employer benefits, discover local resources, and get personalized guidance from our Caregiver Navigators. * Our mission is to encourage, empower and equip family caregivers with the tools and communities, so no caregiver does it alone.

5. Whether you are caring for a loved one with long-term illness/disability, short-term surgery, or life transition (having a baby, grieving, adoption/fostering), ianacare is built to create and coordinate the support system of people who want to help you. Don’t do it alone!

6. Every task that is requested shows up on your team calendar so you can stay organized and know exactly when people plan to help and where you need additional support.

7. Supporters on your team can proactively offer day-to-day help tasks and send money, gift cards, or items on your Amazon wishlist without you even asking.

8. Even the smallest acts of support can make a huge difference! *Note: If you are a caregiver, check with your employer to unlock additional resources at no cost.

9. Whether you are a caregiver or a supporter on the team, you can control what requests, notifications, and updates you get and how you get them (email, SMS, push notifications.

10. You can 1) directly invite them from within the ianacare app or 2) copy and paste the team link to an email or social media post.

11. ianacare is an integrated platform for family caregivers that organizes and mobilizes all the layers of support.

1. This app has provided our family peace of mind and it makes asking others for help quick and easy! Thank you ianacare for providing this one-of-a-kind tool!Installed it, tried to set it up, but it wanted access to my contacts list (red flag!) to "create my team".

2. LeilanieThis app has been a Godsend for me as a caregiver! It makes asking for and receiving help so easy and gives me more time in my life to care for my husband because I'm spending less time coordinating things.

3. I highly recommend!Such an awesome app! A must for every caregiver... Or anyone who needs help from family and friends and wants to coordinate easily! AAA!! Thanks to the dev team!I was having issues and support was awesome at helping me as well as creating updates to make sure I am able to invite supporters.

4. I really like the concept for the app only a couple things I would like: - more features for caregivers who are not employed (im a FT student)This is a great app! As someone with longtime health issues, I have found this app to be an enormous help time and time again.

5. I have been a caregiver for my husband for the last 21 years and asking for help has been one of my biggest struggles.

6. It's a wonderful way for your friends and family to give you the help and support you need.

7. #CrapApp I get better help & support from our family doctor's office.

8. But then quickly I realized that I can't access any of the information it spouts about having unless I pay quite a steep subscription charge.An excellent, easy-to-use app that relieves so much of the stress of coordinating care for our loved ones.

9. Thank you so much for your help during this time.It is installed but I can't get it to work.

10. Then, after adding my 2 sisters, it just sits there, no real help...no guided tour, no user guide.

11. The staff have been most helpful in answering my questions!This app has been life changing for me and my family.

1. Fix ianacare Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ianacare: Restarting the app will resolve most errors.
2. Update the ianacare App. Here is how:
   1. On Android goto PlayStore » Search for "ianacare" » Open ianacare - Caregiving Support » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ianacare » click "UPDATE".
3. Clear ianacare - Caregiving Support app cache: Clearing cached data will force your app to retrieve the latest data directly from ianacare servers.
   1. On Android, goto Settings » Apps » Select "ianacare - Caregiving Support" » click Storage » click "Clear Cache".
4. Check ianacare app permissions. If any of these permissions required to use your device's features are disenabled, ianacare might not work.
5. Uninstall and reinstall ianacare. If nothing else has worked, completely uninstall ianacare then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ianacare not working

2. Fix ianacare Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ianacare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ianacare not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ianacare may not be able to connect to the Internet when running in the background.