Contact Equinox+ Customer Service

Why should I report an Issue with Equinox+?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Equinox Media to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Honestly embarrassing for a company that markets themselves as a "luxury" program.there was an assessment you can take to enroll in a "program" - two of the 3 workouts they've recommended for week 1 doesn't even work (as in once you click - start session - it automatically marks it complete).

2. Please try again later." I've only been able to play one 30 minute session since purchasing the digital sub.After the last update I can't access the classes or live music while in the gym.

3. On Android the check in feature only works on manual mode in black screen but it used to we work fine.

4. I have to open it 4-5 times to be able to get far enough without freezing to book a class, and I spend my walk to the gym opening and re-opening it hoping that I'll be able to sign the health declaration to check in.

5. All the settings are correct but the notifications for when classes are available do not work.

6. None of the self guided classes or programs work.

7. Chat with us feature doesn't exist even though it says it does in the contact session.

8. It looks like there is a button to download classes for offline use, but it doesn't do anything.

9. And the email support is nonresponsive about all the problems.Used to work well, except for the layout issues and poor menu design.

10. I tap the Android phone back button and the app starts accepting screen touch inputs again.

11. Whenever I tap to start a session, the app screen freezes.

1. Fix Equinox+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Equinox+: Restarting the app will resolve most errors.
2. Update the Equinox+ App. Here is how:
   1. On Android goto PlayStore » Search for "Equinox+" » Open Equinox+ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Equinox+ » click "UPDATE".
3. Clear Equinox+ app cache: Clearing cached data will force your app to retrieve the latest data directly from Equinox+ servers.
   1. On Android, goto Settings » Apps » Select "Equinox+" » click Storage » click "Clear Cache".
4. Check Equinox+ app permissions. If any of these permissions required to use your device's features are disenabled, Equinox+ might not work.
5. Uninstall and reinstall Equinox+. If nothing else has worked, completely uninstall Equinox+ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Equinox+ not working

2. Fix Equinox+ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Equinox+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Equinox+ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Equinox+ may not be able to connect to the Internet when running in the background.