Contact Fitplan Customer Service

Why should I report an Issue with Fitplan®: Gym & Home Workouts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fitplan Technologies Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, a few reviews down with the same complaint, the company responded with a resolution for the problem by logging in, going to account settings and restoring my subscription...Logging out and back in and it worked! The app is super user friendly and has many programs to choose from!Thank you for fixing the auto play bug! It still always turns on, but at least now it doesn't turn off my music every time.

2. Keep it up!I love this app!! I just REALLY wish they would put a notepad option in the workout area, like have you swipe up to open it, sometimes i have to modify things since i don't have them at home, or it's bad for my knees, or i gotta do a drop set, be nice to be able to make a note of that that comes up when you have to redo the move again in a later workout!!I love the app.

3. You can pick your type of plan/trainer, then you can check off each set as you go (quite satisfying) it gives you a calendar with your workout dates and I love that it gives you a timer for certain workouts and short clips of how to perform each workout.

4. I chose multiple plans for both home and gym to try to be more active and it's a little odd trying to see progress or navigate to train in only the most recent plan I've done.Great exercise plans for a wide range of experience levels and preferences.

5. Especially as a beginner, the videos and tips are very helpful! Easy to use and I feel the progress & growth! I recognize the difficulty with syncing other apps and have no expectations there but I would like to see a toggle plan feature on your progress and train tabs.

6. It even has a timer in between to keep you on track so you don't take too long of breaks!this app was great when I first started using, but now I can't get thru a single exercise without it cancelling the whole workout on me.

7. Keep new plans coming! I do wish there were a place for notes available or cross plan tracking so I can remember my previous lifts.

8. It allows you to sign up for multiple training programs simultaneously and has an easy to use tracking option for each exercise.

9. New bug I discovered - there isn't an easy way to end a workout early, unless you go to the last exercise and lie about completing the sets.

10. The only reason I didn't give 5 stars is because the timer will stop or reset if you minimize the app to do other things or when you screen turns off.

11. But this past month it's locked me out for an update that didn't exist several times so I would uninstall then reinstall to gain access until it didn't let me do that again this last time.

1. Fix Fitplan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fitplan: Restarting the app will resolve most errors.
2. Update the Fitplan App. Here is how:
   1. On Android goto PlayStore » Search for "Fitplan" » Open Fitplan®: Gym & Home Workouts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fitplan » click "UPDATE".
3. Clear Fitplan®: Gym & Home Workouts app cache: Clearing cached data will force your app to retrieve the latest data directly from Fitplan servers.
   1. On Android, goto Settings » Apps » Select "Fitplan®: Gym & Home Workouts" » click Storage » click "Clear Cache".
4. Check Fitplan app permissions. If any of these permissions required to use your device's features are disenabled, Fitplan might not work.
5. Uninstall and reinstall Fitplan. If nothing else has worked, completely uninstall Fitplan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fitplan not working

2. Fix Fitplan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fitplan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fitplan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fitplan may not be able to connect to the Internet when running in the background.