Contact BitGym Customer Service

Why should I report an Issue with BitGym: Immersive Cardio Tours?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Active Theory Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Having a new area to run to is something I always look forward to and the new scenery keeps me motivated but there hasn't been any new tours uploaded yet so I am hoping a few new ones will pop up soon and when/if they do it will be worth the 5 stars and the monthly subscription that I feel is totally worth it otherwise.great app! before I found this working out was just too boring and I was constantly looking at my distance and time on the treadmill screen wishing it was over! now using this app my workout goes so much faster and makes it fun.

2. I actually cast the app to my TV I have in front of my treadmill and put my phone in my pocket so it counts for steps in other apps (I use Zombies Run for additional motivation!) I would love to see less device-centric features, specifically, I would love a Roku channel to play on my TV directly.

3. Both have their strong points.The app is well built and works great on a treadmill, but the high monthly fee is very disappointing, considering that you can use alternatives like treadtv for free.

4. $10 a month seems a bit steep to use this app but I may have got sucked in had I actally had more time to see how it all worked..It would not hurt to leave 10 videos up to let people get a feel for it.

5. has potential but let's be honest nobody likes the pay per month membership.I would highly recommend this app! I've been with BitGym for a few years and especially this time of the year, I use it all the time.

6. The scenery in this app is fantastic! I pair a walk/run with some new age music and I'm no longer praying for 30 minutes to end, I'm enjoying it and remembering why running can be so cathartic again.

7. If they like it they may just send you some money....Recently came back to running after a very long hiatus and was hating all the timed walk run apps while I get my running base back.

8. One thing that would be nice to have on future updates would be to have the option to use cadence and speed sensors and a heart rate monitor within the app.

9. I love going all over the world weather I feel like urban vs nature or even cold vs hot.

10. It is definitely worth a try.I've used BitGym for quite a while now and it's only become more important in my day to day life since gyms have closed down.

11. I have tried apps where it doesn't move at all, or moves very choppily.

1. Fix BitGym Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BitGym: Restarting the app will resolve most errors.
2. Update the BitGym App. Here is how:
   1. On Android goto PlayStore » Search for "BitGym" » Open BitGym: Immersive Cardio Tours » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BitGym » click "UPDATE".
3. Clear BitGym: Immersive Cardio Tours app cache: Clearing cached data will force your app to retrieve the latest data directly from BitGym servers.
   1. On Android, goto Settings » Apps » Select "BitGym: Immersive Cardio Tours" » click Storage » click "Clear Cache".
4. Check BitGym app permissions. If any of these permissions required to use your device's features are disenabled, BitGym might not work.
5. Uninstall and reinstall BitGym. If nothing else has worked, completely uninstall BitGym then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BitGym not working

2. Fix BitGym Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BitGym be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BitGym not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BitGym may not be able to connect to the Internet when running in the background.