Contact Fitbit Customer Service

Why should I report an Issue with Fitbit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fitbit, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I think it's fair to wager Fitbit will end up in the Google boneyard of neglect.I've been using my Fitbit Versa 4 for 6 months.

2. Now the watch is immensely useful and dependable!My experience with my Fitbit tracker and this app have been just good.

3. I am frustrated to the point of looking into other trackers, and I have been a Fitbit user since 2010.

4. The notifications regularly fail to send to my versa 4 All in all I am going to be moving away from Fitbit.

5. Fitbit has lost its edgeApproximately one year later and still both the app and widget each have to be synced (2-4) times before they accurately show the current number of steps daily.

6. Without the app, my Fitbit tracker is nearly useless so... I'm very frustrated.Latest update is awful.

7. Even when I don't have it open, I'm getting constant notifications interrupting me that "Fitbit has stopped." I've force stopped the app.

8. Xxx Since the (3.62) upgrade my smart phone Fitbit app won't readily sync with the Fitbit phone home screen widget.

9. It previously worked flawlessly, Fitbit come on, don't change the app basic functions.

10. This is really annoying, for its one of the main reasons I bought the watch.Update: new versa 4.

11. Update: I'm keeping the watch, but the sync problems are a real headache.

1. Fix Fitbit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fitbit: Restarting the app will resolve most errors.
2. Update the Fitbit App. Here is how:
   1. On Android goto PlayStore » Search for "Fitbit" » Open Fitbit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fitbit » click "UPDATE".
3. Clear Fitbit app cache: Clearing cached data will force your app to retrieve the latest data directly from Fitbit servers.
   1. On Android, goto Settings » Apps » Select "Fitbit" » click Storage » click "Clear Cache".
4. Check Fitbit app permissions. If any of these permissions required to use your device's features are disenabled, Fitbit might not work.
5. Uninstall and reinstall Fitbit. If nothing else has worked, completely uninstall Fitbit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fitbit not working

2. Fix Fitbit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fitbit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fitbit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fitbit may not be able to connect to the Internet when running in the background.