Contact Finder Customer Service

Why should I report an Issue with Finder for Fitbit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deucks Pty Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not sure why it didn't work at first but it did work and we found it!Other than continual pop-up requests to "Go Pro or Continue to use the app free", I was still able to locate my Fitbit in minutes.

2. I tried to locate my fitbit twice using the app but the signal was not clear, kept telling me I was close but then would change.

3. I wasn't getting any sort of signal from my fitbit until I did this.I bought this app because my phone had been missing for 2 wks.

4. I downloaded the app, then simply walked around my house using the app's detection of signal strength as a guide directing me towards my device.

5. It is pretty distance accurate- when the app said it was very close, my roommates Fitbit was within a foot of my device.

6. The app had no problem locating the signal from my Fitbit (that was literally minutes from dying).

7. I was still able to sync it using the Fitbit app so I knew it had to in my house.

8. TIP: Log out of your fitbit account if you need run this app on the same device as your fitbit is synced to.

9. I walked all throughout the house the bar remained empty until I entered the room where my lost fitbit was then it filled half way.

10. Overall functionality works well & it is great for any disorganized Fitbit owner, but the adverts are way too frequent.I was really surprised this actually worked.

11. You need the money but annoying your prospective customers when they're frustrated is not a good practice.Don't listen to the people that say it doesn't work, you can switch between fitbits you own and ones you don't and it will give you actual readings if yours is near.

1. Fix Finder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Finder: Restarting the app will resolve most errors.
2. Update the Finder App. Here is how:
   1. On Android goto PlayStore » Search for "Finder" » Open Finder for Fitbit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Finder » click "UPDATE".
3. Clear Finder for Fitbit app cache: Clearing cached data will force your app to retrieve the latest data directly from Finder servers.
   1. On Android, goto Settings » Apps » Select "Finder for Fitbit" » click Storage » click "Clear Cache".
4. Check Finder app permissions. If any of these permissions required to use your device's features are disenabled, Finder might not work.
5. Uninstall and reinstall Finder. If nothing else has worked, completely uninstall Finder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Finder not working

2. Fix Finder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Finder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Finder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Finder may not be able to connect to the Internet when running in the background.