Contact PoMelo File Explorer Customer Service

Why should I report an Issue with PoMelo File Explorer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Android Does Team to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enter file management through internal storage, and powerful multiple functions help you easily manage your device files.

2. On the homepage, you can directly view the files in your device through various types, including pictures, videos, videos, apps, downloads, archives, etc.

3. PoMelo File Explorer is a file management tool that can help you quickly find files stored on the device and automatically organize them into collections.

4. With the built-in wifi file transfer, this free file manager can use wifi and hotspots to transfer files to another mobile phone and PC even if there is no Internet connection.

5. You can view, delete, move, rename or remark any files and find the files through an index search with filters quickly.

6. A visual space to help you easily view the storage space occupied by the current mobile device, and easily manage it.

7. Without limiting the file size and type, users can transfer any file extremely quickly, including applications, videos, music, pictures, etc.

8. Easy to manage all applications in your device, you can view the size of the application, and easily backup, stop and uninstall.

9. We provide a globally search engine, you can search for files in storage and SD card anywhere in the app.

10. We will be requiring the MANAGE_EXTERNAL_STORAGE permission in order to access files stored on the device.

11. You can bookmark your favorite folder and it will appear on the homepage, so that you can quickly enter the folder in the future, reducing the trouble of searching.

1. Thank you!😠 I am having serious problems and trying to delete your Files!After you "clean" and "boost" everything, in 15 minutes, my phone is clogged up again.

2. Actually don't know if it actually does anything as if I followed it's instructions to close apps, then immediately rechecked after letting it run, loband behold the entire list of apps pomelo said they would close, were shown as being open.

3. Irrespective of its capabilities or incapabilities, it's so bloated with persistant ads and popups that I could not use my phone normally, as it ran in the background continuously with no possibility to stop it.First of all, good looking UI.

4. User beware.The only problem I have is that towards the end of the cleansing you can't get to finish the cleaning because there's one add that keeps stopping me from finishing cleaning up my phone .

5. Pops up and takes over a third of the screen even when using other apps.

6. Never showed up in under my internal app list or as an icon among other apps in the app drawer.

7. I wish team good luck!!! They've talent and potential.I want this off my phone.

8. I'll have to uninstall it before the Download on my Mobile Phone goes slower.

9. Ads appear when trying to close app, trying to change settings, selecting tabs, and when I close the ad I get ANOTHER ad saying device has a virus.

10. This is trying to shut my phone down.

11. You also make it difficult to uninstall since you don't use its name in the Apps list.

1. Fix PoMelo File Explorer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PoMelo File Explorer: Restarting the app will resolve most errors.
2. Update the PoMelo File Explorer App. Here is how:
   1. On Android goto PlayStore » Search for "PoMelo File Explorer" » Open PoMelo File Explorer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PoMelo File Explorer » click "UPDATE".
3. Clear PoMelo File Explorer app cache: Clearing cached data will force your app to retrieve the latest data directly from PoMelo File Explorer servers.
   1. On Android, goto Settings » Apps » Select "PoMelo File Explorer" » click Storage » click "Clear Cache".
4. Check PoMelo File Explorer app permissions. If any of these permissions required to use your device's features are disenabled, PoMelo File Explorer might not work.
5. Uninstall and reinstall PoMelo File Explorer. If nothing else has worked, completely uninstall PoMelo File Explorer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PoMelo File Explorer not working

2. Fix PoMelo File Explorer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PoMelo File Explorer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PoMelo File Explorer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PoMelo File Explorer may not be able to connect to the Internet when running in the background.