Contact Excellus BCBS Customer Service

Why should I report an Issue with Excellus BCBS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Excellus to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Excellus BlueCross BlueShield is a nonprofit independent licensee of the Blue Cross Blue Shield Association. All rights reserved.

2. Excellus BlueCross BlueShield members can use our app to log in and access health plan information on-the-go. *Please note that spending charts are only applicable for High Deductible health plan members.

1. Then fill in all the other info required and then click next, It takes me back where I started over and over ! The only way I can Pay my monthly bill is to call ! this can take forever sometimes, I dont have the time for this and pay my bill when I DO have time which makes me late every month ! I tell them about this every month, but they apparently don't care.

2. I tried to email the developer about it, but got back a delivery failure notice, because apparently the email address given on this page does not exist!Fix your website for Mobile phones.

3. I will leave it on my phone as it may help me find covered care in an out of town emergency and it does give you access to your card without digging through your wallet, but I doubt I will find use for the app.Horrible App.

4. Called today and they have no clue what is wrong.App lets me login, but constantly shows "loading error, tap to retry." I can see generic info for my plan, but can't do anything.

5. Based on my knowledge of programming you have something set to nothing that needs to be equal to something to get the fingerprint to work.I downloaded the app to be able to access what my costs are, what I am covered for.

6. Logging in is literally worse than pulling teeth (I am at the dentist.) Trying to type in the Username duplicates letters at random, then when you try to delete it also skips around and deletes at random.

7. and website !! I can never pay my bill online ! I put in my login info.

8. Excellus should be ashamed to put out an app with such basic problems.You have a software issue when it comes to allowing a user to use their finger print.

9. I set up my account and couldn't even log in so I called was told I had to wait for my active insurance day so I did and guess what.....still didn't work.

10. The on line site gives me the correct information for the plan I am paying for but the app does not.

11. If the app developers aren't in charge of the website then please, at least pass the message along.This app is garbage.

1. Fix Excellus BCBS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Excellus BCBS: Restarting the app will resolve most errors.
2. Update the Excellus BCBS App. Here is how:
   1. On Android goto PlayStore » Search for "Excellus BCBS" » Open Excellus BCBS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Excellus BCBS » click "UPDATE".
3. Clear Excellus BCBS app cache: Clearing cached data will force your app to retrieve the latest data directly from Excellus BCBS servers.
   1. On Android, goto Settings » Apps » Select "Excellus BCBS" » click Storage » click "Clear Cache".
4. Check Excellus BCBS app permissions. If any of these permissions required to use your device's features are disenabled, Excellus BCBS might not work.
5. Uninstall and reinstall Excellus BCBS. If nothing else has worked, completely uninstall Excellus BCBS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Excellus BCBS not working

2. Fix Excellus BCBS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Excellus BCBS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Excellus BCBS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Excellus BCBS may not be able to connect to the Internet when running in the background.