Published by WEX Mobile on May 29, 2024

Report an issue with EFS CarrierControl.
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Why should I report an Issue with EFS CarrierControl?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WEX Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact EFS CarrierControl image 1 contact EFS CarrierControl image 2

EFS CarrierControl Customer Insights

1. When logging into the website online it is taking forever because it keeps trying to send the sensor through Google translate when that was never requested.This app was working perfectly until yesterday.

2. Since then all it does when attempting to login is show the message 'Something went wrong'.

3. Instead makes it difficult for the end user."Something went wrong" This is the 3rd day I'm seeing this on my screen when I try to log in.

4. This app is uselessWhy the CONSTANT security controls? Isn't a fingerprint good enoughWe are the owners with FedEx.

5. Every time I try it says, "Something went wrong.

6. That did not help.Need to be able to search and add drivers, add limits etc all the same features as the website.

7. There should be a better way for us to see our balance than to have to have a token sent to us every single time.

8. Keeps saying "somethings wrong".

9. We have to act as if we are going to send a transfer money to see any money we have in our account.Now I can not get into this app at all.

10. It seems like the folks that work on this app would read all the negative reviews and do something to fix all the problems.

11. Not user friendly at all.The app doesn't use the fingerprint to log in.

Steps to Troubleshoot & Fix EFS CarrierControl Issues

1. Fix EFS CarrierControl Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EFS CarrierControl: Restarting the app will resolve most errors.
  2. Update the EFS CarrierControl App. Here is how:
    1. On Android goto PlayStore » Search for "EFS CarrierControl" » Open EFS CarrierControl » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EFS CarrierControl » click "UPDATE".
  3. Clear EFS CarrierControl app cache: Clearing cached data will force your app to retrieve the latest data directly from EFS CarrierControl servers.
    1. On Android, goto Settings » Apps » Select "EFS CarrierControl" » click Storage » click "Clear Cache".
  4. Check EFS CarrierControl app permissions. If any of these permissions required to use your device's features are disenabled, EFS CarrierControl might not work.
  5. Uninstall and reinstall EFS CarrierControl. If nothing else has worked, completely uninstall EFS CarrierControl then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EFS CarrierControl not working


2. Fix EFS CarrierControl Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EFS CarrierControl be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EFS CarrierControl not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EFS CarrierControl may not be able to connect to the Internet when running in the background.

Reported Issues