Contact Eastbay Customer Service

Why should I report an Issue with Eastbay: Shop Performance Gear?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Eastbay Application Development to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As expensive as Eastbay is, you'd think they'd have a MUCH better app! It never seems to be current! Items are listed but once an order is submitted, it takes 3 or 4 days for them to let you know the item is "sold out", and to cancel your order! This has happened to me 3 or 4 times now! It also messes up CONSTANTLY, which isn't a huge thing, but SO annoying to deal with EVERY time you try to use the app! Id rather just go to the website, instead of using the app!App gives all kind of errors when searching and filtering for shoes.

2. (I.e: searching Chrome, logging into your Eastbay account, and just having instant access) but if the app is as big a problem as this one (its extreme) then its honestly just easier and way more time conserving to just use Chrome to begin withHorrible App Womens continues to say an error code, practically everything I click on says "something went wrong" or "the item is out of stock".

3. Now i have to wait for the order,return it and wait for a refund.Ordered shoes and got the confirmation email only to wait 2 days and be told they don't have them anymore.. They show so many shoes on their app that they do not even have in stock.

4. You will get a notification on your phone to alert you of coupons, but you literally cannot successfully browse and shop on this application at this time .The only time I was able to sign in was around 2012 when I first installed this app.

5. I stopped ordering from Eastbay when they stopped mailing me catalogs because you can't sign into your account, and they haven't corrected this in almost a decadeNothing works on this and all Footlocker brand apps.

6. Was told i "accidentally" hit the place order button twice by customer service.

7. Side note, why are you advertising your app and the ability to download within the app that the user has already downloaded? All around terrible.Much easier to just log into my eastbay on Chrome.

8. The app makes it even more easy to browse, order, and make your wish list of kicks or the most fly clothes.

9. They sent me an email confirmation of the order, that did not show the additional order.

10. This app lags way to much when I try scrolling to long to find something! Having the app is great for the convenience and saving time.

11. 👎👎👎I've been shopping on Eastbay since I was 10 or 11 years old & getting the catalog in the mail.

1. Fix Eastbay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Eastbay: Restarting the app will resolve most errors.
2. Update the Eastbay App. Here is how:
   1. On Android goto PlayStore » Search for "Eastbay" » Open Eastbay: Shop Performance Gear » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Eastbay » click "UPDATE".
3. Clear Eastbay: Shop Performance Gear app cache: Clearing cached data will force your app to retrieve the latest data directly from Eastbay servers.
   1. On Android, goto Settings » Apps » Select "Eastbay: Shop Performance Gear" » click Storage » click "Clear Cache".
4. Check Eastbay app permissions. If any of these permissions required to use your device's features are disenabled, Eastbay might not work.
5. Uninstall and reinstall Eastbay. If nothing else has worked, completely uninstall Eastbay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Eastbay not working

2. Fix Eastbay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Eastbay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Eastbay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Eastbay may not be able to connect to the Internet when running in the background.