Published by Shapermint Marketplace on Jun 27, 2024

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Why should I report an Issue with Shapermint?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shapermint Marketplace to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Shapermint

1. We at Shapermint will make you feel sexy and confident in your own skin.

2. Shop for shapewear, hosiery, leggings, swimwear. Join the movement!

Shapermint Customer Insights

1. I recommend to all my family and friends!!App is easy to manage, though it does easily log me out.You can NOT get ahold of this company! I try to login to my account my" exclusive club member account " so much for that! I tried to rest my password and every time I start the process it redirects me to their big sale.

2. Whatever size you wear.Just want to say the tank top i ordered was very nice and tight, although it just wasn't what i was looking for after trying them on, but they did make it easy to return and i got my money back so thank you!I love SHAPERMINT customer service is spot on.

3. I'll change my rating if it gets here sooner or if well worth the wait.I love the products and how well they fit! paying for the order doesn't always go smoothly but it's worth itI never have to go to "The store" again everything fits wonderful.

4. I absolutely love the camis.I made an order, this is my first time ordering from Shapermint.

5. Seams like everything is always on sale.! DO NOT BUY ANYTHING FROM THIS COMPANY THEY ARE RIPOFFS !!!!!I placed an order on 2/23, and I have yet to receive my package.

6. I wore my under cami without washing to see just how well it would stand up and hold its shape and yes hold MY SHAPE well it lasts longer than I can last without washing it.

7. I may just send it back and not order from them with shipping taking such ridiculous times when I could just drive and pick it up myself in a day.

8. The online shopping is easy and the waist high tights are good for my circulation and make it easy to walk.

9. On that rare occasion something doesn't work right, its easy get it with no hassle.

10. and these products actually stand up like they advertise and they last and last.

11. I will be cancelling my order, and order through Amazon.

Steps to Troubleshoot & Fix Shapermint Issues

1. Fix Shapermint Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Shapermint: Restarting the app will resolve most errors.
  2. Update the Shapermint App. Here is how:
    1. On Android goto PlayStore » Search for "Shapermint" » Open Shapermint » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shapermint » click "UPDATE".
  3. Clear Shapermint app cache: Clearing cached data will force your app to retrieve the latest data directly from Shapermint servers.
    1. On Android, goto Settings » Apps » Select "Shapermint" » click Storage » click "Clear Cache".
  4. Check Shapermint app permissions. If any of these permissions required to use your device's features are disenabled, Shapermint might not work.
  5. Uninstall and reinstall Shapermint. If nothing else has worked, completely uninstall Shapermint then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Shapermint not working


2. Fix Shapermint Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Shapermint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Shapermint not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Shapermint may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Cancel my subscription please

    — by Angie Barbosa 2 years ago

  • Please cancel my subscription I do not want a free trail I would just like to receive my order with out a subscription Thank you very much. Theresa Howard

    — by THERESA HOWARD 2 years ago

  • I would like to unsubscribe from shapermint club as I did not realize I had signed up in the first place.

    — by Candice Peeler 2 years ago

  • I want to cancel my subscription. I did not realize I was being charged for a monthly subscription. I will not order another thing from your company.

    — by Linda L McDermott 2 years ago

  • please cancel membership, not needed

    — by PATRICIA WATERS 3 years ago

  • Please cancel my monthly payment. Income has changed for the worse. Thank you.

    — by Cathy Stayner 3 years ago

  • I WANT MY MONEY BACK TODAY U KEEP TAKE MY MONEY OUT

    — by CATHY 3 years ago