Contact Go.Learn Customer Service

Why should I report an Issue with Go.Learn?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Docebo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Inserting email to reset password for many times but didn't receive any mail.With my Good eLearning course, the module feedback links to an incorrect dodgy location.Does NOT save progress! I spent over an hour doing a study session provided by a college and all I did was go to a previous page and all my work was forgotten.

2. Frustrating when the my certification link tells you that it's not supported by the mobile app, what's the point of installing the app then if the link doesn't work lol.

3. If we could get admin functions and a truly responsive experience - so that all pages work on desktop/tablet/mobile - this would be five stars.

4. Don't turn your back, don't look away and Don't Blink! Good Luck." This app crashed no less than 3 times while trying to do an exam- including one time on the final question- and wiped out my answers every time.

5. It stops me from using it and I suspect it encourages others to set an easy, less secure, password.It's slow and unresponsive, but by far the most frustrating thing about this app is it does not record your progress.

6. The updates haven't fixed these issues it doesn't empower to access your learning via my certification, it's false advertising.

7. It's really 3.5 but rounding up because the core functions work properly and the end user experience can be simplified so that they go right where you want them to.

8. Time for v2.The app itself is probably fine, but some of my company's learning modules fail to complete or are displayed improperly in the app.

9. Not cool & our company is losing money from inactivity since switching to this app & waiting for go.learn to fix the bugs.It does the basics it needs to and plays video well.

10. When I completed a separate class, I could not save or exit the screen and lost all my hard work from that aswell.

11. Most of them work fine with major Android web browsers, and virtually all of them work as intended with desktop Chrome, Firefox, etc.

1. Fix Go.Learn Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Go.Learn: Restarting the app will resolve most errors.
2. Update the Go.Learn App. Here is how:
   1. On Android goto PlayStore » Search for "Go.Learn" » Open Go.Learn » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Go.Learn » click "UPDATE".
3. Clear Go.Learn app cache: Clearing cached data will force your app to retrieve the latest data directly from Go.Learn servers.
   1. On Android, goto Settings » Apps » Select "Go.Learn" » click Storage » click "Clear Cache".
4. Check Go.Learn app permissions. If any of these permissions required to use your device's features are disenabled, Go.Learn might not work.
5. Uninstall and reinstall Go.Learn. If nothing else has worked, completely uninstall Go.Learn then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Go.Learn not working

2. Fix Go.Learn Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Go.Learn be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Go.Learn not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Go.Learn may not be able to connect to the Internet when running in the background.