Published by Discovery Communications LLC on Nov 8, 2024

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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discovery+ | Stream TV Shows Customer Insights

1. Notifications of new episodes as they come out each week is a must! Third, there is no way to sort My List, it gets saved in the order that shows were added, making it nearly impossible to find anything.This is the third month I have been billed for discovery plus after emailing them multiple times that I want to unsubscribe and cancel my membership, but they have not helped me.

2. It's like a scam where you can't ever cancel and just keep getting billed until you have to cancel your credit card to keep from getting charged anymore! Ridiculous!I don't have sound using the app downloaded thru google play to my smart tv.

3. It's highlighted, but when you press it, it activates pause instead.Got the subscription with the commercials and every time the commercials come in and it’s about to cut right back to the show the dram freezes but the show still continues with sound.

4. The email I signed up with and the email I’m paying with is entirely different than my login! The app used a family members email as the login instead of my own! It’s crazy how backwards this app is! The only saving grace is the programs.Annoying problems with this app and Google TV.

5. - Which brings me to my last point... WHY are there commercials in an app we have to pay for anyway? I tried to upgrade the plan to "ad-lite" and am forced to cancel, only to be left an option to resubscribe to the SAME plan I had.

6. Loathe this app.Love all the programs but a terrible app! I paid for the ad free subscription but the shows skip every time in the spots that there would be an ad… Horrible.

7. So not only does that affect the sound quality, but the volume as well -- stereo comes through MUCH louder on fewer speakers, which means every time I switch from TV to D+, I have to lower the volume a lot, and vice versa.

8. Second, after ads play, many times the loading circle is still left on the screen even after the content resumes, forcing you to stop it, then press play again to get rid of it.

9. I guess you have to sign up with another account if you want to change your plan.Android users cannot change their plan on the website either.

10. Unfortunately, I cannot figure out how to do so… tried on TV subscription, in app, via Google Play, nada….

11. First, the audio on the app only does stereo, it does not do Dolby even though the TV channel broadcasts shows in Dolby.

Steps to Troubleshoot & Fix discovery+ | Stream TV Shows Issues

1. Fix discovery+ | Stream TV Shows Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart discovery+ | Stream TV Shows: Restarting the app will resolve most errors.
  2. Update the discovery+ | Stream TV Shows App. Here is how:
    1. On Android goto PlayStore » Search for "discovery+ | Stream TV Shows" » Open discovery+ | Stream TV Shows » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for discovery+ | Stream TV Shows » click "UPDATE".
  3. Clear discovery+ | Stream TV Shows app cache: Clearing cached data will force your app to retrieve the latest data directly from discovery+ | Stream TV Shows servers.
    1. On Android, goto Settings » Apps » Select "discovery+ | Stream TV Shows" » click Storage » click "Clear Cache".
  4. Check discovery+ | Stream TV Shows app permissions. If any of these permissions required to use your device's features are disenabled, discovery+ | Stream TV Shows might not work.
  5. Uninstall and reinstall discovery+ | Stream TV Shows. If nothing else has worked, completely uninstall discovery+ | Stream TV Shows then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing discovery+ | Stream TV Shows not working


2. Fix discovery+ | Stream TV Shows Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make discovery+ | Stream TV Shows be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to discovery+ | Stream TV Shows not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, discovery+ | Stream TV Shows may not be able to connect to the Internet when running in the background.

Reported Issues