Contact Telecine Customer Service

Why should I report an Issue with Telecine: Filmes em streaming?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Telecine Programação de Filmes Ltda. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, it seems to log off on its own when I close the app on my galaxy s10e.Pra quem estiver com o problema de tela de erro que fica ate o infinito e nao abre mais o app, limpa o cache do app nas configurações do cel que resolve! - For those who are trying to login but get stuck in an infinite Error screen, just clean the app's cache through your smartphone configs, solved here!Loses login information all the time, unstable streaming quality, videos keep pausing, can't keep Chromecast control for much time.

2. Anyone who wants to pay for the service should pay attention in that in testing period.I'm using a Galaxy S8, and it crashes all the time and there's no how to change the resolution or to put subtitles in other languages, it just has the original audio, your language's audio and your language's subtitles.

3. Usability could improve: most streaming apps now allow at least some "playback speed" options, and when I left my TV to keep watching a movie on my phone it didn't keep the timestamp I wasn't on (it wasn't off by minutes but by more than an hour).

4. Great app, just not absolutely perfect yet (but almost there)!Ui a little buggy, and the main reason for 3 stars - no caption ?? No way to select different languages and subtitles??? Why ??? The ui is still very simple, doesn't have many controls.

5. Language and subtitles settings need to selected every time.Cant say much about the experience of using it as IT WONT WORK.

6. já a legenda, só há a opção na nossa língua.Same problem described several times, same answer: "we have identified the problem and are working to fix it, why don't you read our support page instead of watching movies?".

7. *UPDATE* : subtitles works fine in the web version, Android app don't even have an option for that.The catalog of movies is quite interesting.

8. Setup went great, I just specified my provider and login info and bam!, there's Telecine.

9. Please find a solution as soon as possible.The app has a great ux! however I am facing problems syncing my list through smartphone, TV app and web browser.

10. However, the streaming quality is bad, the movie don't run 5 minutes without some frame bug or halting.

11. Even students are able to create a streaming app that actually works.The app isn't working anymore.

1. Fix Telecine Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Telecine: Restarting the app will resolve most errors.
2. Update the Telecine App. Here is how:
   1. On Android goto PlayStore » Search for "Telecine" » Open Telecine: Filmes em streaming » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Telecine » click "UPDATE".
3. Clear Telecine: Filmes em streaming app cache: Clearing cached data will force your app to retrieve the latest data directly from Telecine servers.
   1. On Android, goto Settings » Apps » Select "Telecine: Filmes em streaming" » click Storage » click "Clear Cache".
4. Check Telecine app permissions. If any of these permissions required to use your device's features are disenabled, Telecine might not work.
5. Uninstall and reinstall Telecine. If nothing else has worked, completely uninstall Telecine then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Telecine not working

2. Fix Telecine Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Telecine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Telecine not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Telecine may not be able to connect to the Internet when running in the background.