Contact NetMotion Diagnostics Customer Service

Why should I report an Issue with NetMotion Diagnostics®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NetMotion Software, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Too many permissions such as contacts, uninstalled.

1. Fix NetMotion Diagnostics Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NetMotion Diagnostics: Restarting the app will resolve most errors.
2. Update the NetMotion Diagnostics App. Here is how:
   1. On Android goto PlayStore » Search for "NetMotion Diagnostics" » Open NetMotion Diagnostics® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NetMotion Diagnostics » click "UPDATE".
3. Clear NetMotion Diagnostics® app cache: Clearing cached data will force your app to retrieve the latest data directly from NetMotion Diagnostics servers.
   1. On Android, goto Settings » Apps » Select "NetMotion Diagnostics®" » click Storage » click "Clear Cache".
4. Check NetMotion Diagnostics app permissions. If any of these permissions required to use your device's features are disenabled, NetMotion Diagnostics might not work.
5. Uninstall and reinstall NetMotion Diagnostics. If nothing else has worked, completely uninstall NetMotion Diagnostics then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NetMotion Diagnostics not working

2. Fix NetMotion Diagnostics Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NetMotion Diagnostics be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NetMotion Diagnostics not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NetMotion Diagnostics may not be able to connect to the Internet when running in the background.