Published by Create My Notes on Oct 28, 2024

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Why should I report an Issue with Smart Notes - Rich Notepad?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Create My Notes to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Smart Notes Customer Insights

1. Definitely not the best for mobility.New pricing is TOO EXPENSIVE, make the one off payment more reasonable and I will buy! Initial impressions of this app are extremely positive, having looked at literally dozens of similar apps, Create My Notes seems to have everything I want, it can add text, pictures, links, videos etc., and with a nice layout and folder structure, together with widgets, it should cover most needs.

2. UNACCEPTABLE!!!! Can you imagine wanting to take a note on something while in a business meeting, or in church, or in class, or in a library? UNINSTALLED! EDIT: The developer says, "Full screen video ads are not shown frequently." ONCE is too many.

3. Second, it's EVERY TIME I open the appSimilar to the note app by zoho, could use some improvements, would like the option to open the app with a notebook view instead of seeing all of my notes all jumbled together.

4. Dark mode is great, until it flashes white when you try to make a text note.

5. Excellent 5 stars.Update of a note by adding characters is disregarded and will not update the last update field.

6. The Web Clipper doesn't bring images from a targeted article to a note.

7. Has most of what I'm looking for: sync, customization, note lock, inline pics, search, note formatting, reminder.

8. Although I can still copy images from web and paste them on note, it would be more convenient if automatic behavior is enabled.

9. I am a very small user, using the app for occasional use, but the way it is designed makes it extremely easy to use, as long as the developers don't get greedy it has something for everyone.Great app with small problems: 1.

10. Thanks.I don't like this app as a folder note app but its just so ugly.

11. Edit: I meant being able to open the app and view all the notebooks instead of my notes.

Steps to Troubleshoot & Fix Smart Notes Issues

1. Fix Smart Notes Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Smart Notes: Restarting the app will resolve most errors.
  2. Update the Smart Notes App. Here is how:
    1. On Android goto PlayStore » Search for "Smart Notes" » Open Smart Notes - Rich Notepad » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Notes » click "UPDATE".
  3. Clear Smart Notes - Rich Notepad app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Notes servers.
    1. On Android, goto Settings » Apps » Select "Smart Notes - Rich Notepad" » click Storage » click "Clear Cache".
  4. Check Smart Notes app permissions. If any of these permissions required to use your device's features are disenabled, Smart Notes might not work.
  5. Uninstall and reinstall Smart Notes. If nothing else has worked, completely uninstall Smart Notes then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Smart Notes not working


2. Fix Smart Notes Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Smart Notes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Smart Notes not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Smart Notes may not be able to connect to the Internet when running in the background.

Reported Issues