Contact Cogi Customer Service

Why should I report an Issue with Cogi – Notes & Voice Recorder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cogi – Note Taking, Call Recorder, Transcription to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have used the Cogi app frequently for several years now; and have 2 points to make: 1) Cogi is one of the best-designed user interfaces I have ever encountered, which makes it a joy to use, and it is very efficient for taking/making quick notes, BUT ... 2) Cogi has one glaring weakness: it does NOT allow stand-alone storage of your recordings as a (highly-portable) MP3 file.

2. Unfortunately, Cogi doesn't offer that option (they're narrrowly focused on a subscription service model), so for business-related (i.e. proprietary) info, or recording long lectures (I both give and receive 'technical' lessons in my occupation), I have to use other devices/apps ... a pity.I downloaded this app and tried it.

3. I can't edit or change any recordings, every recording has been pushed to the cloud, where they are unaccessible, I am never able to share the recordings because the file size is too large, comparable services had no problems like these.

4. Aaarrggghhh! Frankly, other than the MP3 issue, the app is so good at what it does that I would be happy to BUY a 'Pro' version that would let me save my recordings locally in MP3 format.

5. Cogi has been ending my recording after few minutes when I put my phone in a bag to be out of sight.

6. I cannot playback a recorded conversation on my own phone and clip out the important parts for myself .

7. First you supposed to record the conversation and after being able to clip out the important parts.Not the best.

8. it happens when calling phoneApp WAS great until it decided to force me to give it permissions I don't want to give it for features I don't want to use.

9. Instead, the developers force you to sign-up for their cloud service before allowing you to 'download' YOUR MP3 file back onto your device.

10. Lately I've been using it more in settings that I don't want it to be obvious that my memory sucks (like work).

11. Audio capture feature is nice.This app used to work great but is now very wonky with the new android version.

1. Fix Cogi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cogi: Restarting the app will resolve most errors.
2. Update the Cogi App. Here is how:
   1. On Android goto PlayStore » Search for "Cogi" » Open Cogi – Notes & Voice Recorder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cogi » click "UPDATE".
3. Clear Cogi – Notes & Voice Recorder app cache: Clearing cached data will force your app to retrieve the latest data directly from Cogi servers.
   1. On Android, goto Settings » Apps » Select "Cogi – Notes & Voice Recorder" » click Storage » click "Clear Cache".
4. Check Cogi app permissions. If any of these permissions required to use your device's features are disenabled, Cogi might not work.
5. Uninstall and reinstall Cogi. If nothing else has worked, completely uninstall Cogi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cogi not working

2. Fix Cogi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cogi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cogi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cogi may not be able to connect to the Internet when running in the background.