Published by Congress of Neurological Surgeons

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Why should I report an Issue with CNS Guidelines?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Congress of Neurological Surgeons to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

CNS Guidelines Customer Insights

1. As I expected it gives good information which is updated and up-to-date.Server error no access to full articlesno offline content.

2. website has more guidelines than app.

Steps to Troubleshoot & Fix CNS Guidelines Issues

1. Fix CNS Guidelines Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CNS Guidelines: Restarting the app will resolve most errors.
  2. Update the CNS Guidelines App. Here is how:
    1. On Android goto PlayStore » Search for "CNS Guidelines" » Open CNS Guidelines » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CNS Guidelines » click "UPDATE".
  3. Clear CNS Guidelines app cache: Clearing cached data will force your app to retrieve the latest data directly from CNS Guidelines servers.
    1. On Android, goto Settings » Apps » Select "CNS Guidelines" » click Storage » click "Clear Cache".
  4. Check CNS Guidelines app permissions. If any of these permissions required to use your device's features are disenabled, CNS Guidelines might not work.
  5. Uninstall and reinstall CNS Guidelines. If nothing else has worked, completely uninstall CNS Guidelines then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CNS Guidelines not working


2. Fix CNS Guidelines Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CNS Guidelines be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CNS Guidelines not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CNS Guidelines may not be able to connect to the Internet when running in the background.

Reported Issues