Contact Connections Customer Service

Why should I report an Issue with Connections: Recovery Support?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CHESS Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Connections app offers 24/7 confidential recovery support to help individuals achieve their treatment, health, and quality of life goals.

2. The app features peer-moderated discussion forums, virtual support meetings, and a variety of resources for building coping skills.

3. The Connections app password is available through your provider, health plan, or health agency.

4. Connections provides engagement, ongoing encouragement, and support ​throughout a recovery journey.

5. The app is used in a variety of settings including residential and in-patient programs, outpatient care and medication treatment programs, and in aftercare.

6. The app is available in English and Spanish.

7. For the Spanish version, see Conexiones. - Connections is anonymous, safe, and HIPAA compliant. - Connect, encourage and interact with peers in recovery. - Conduct daily check-ins, report and build confidence. - Explore a robust library of coping and recovery support tools. - Earn rewards for app usage (available with select program sponsors).

1. There is great peer support as well as support by it's members.I been using the app about 5 yrs or more ... For my own recovery support and I also recommend it to my clients.

2. I love how they reach out to you and continue checking on you if you have a day where things aren't going as well.As a person in long term recovery i absolutely love this app! It keeps me engaged in my recovery and helps me when im feeling isolated in these times.

3. I am currently a FLACRA Peer AdvocateI have been a member of this committee for 2+ years and this app has been a game changer for my recovery.

4. A must for anyone who wants a piece of recovery with them at there fingertips!!!! Thank you Chess 😊This app has good intentions but it's a pain to navigate and takes forever to load.

5. There are some features that could be helpful to those early in recovery.I appreciate the sincerity of this attempt.

6. For me, the biggest problem has been not being able to separate notifications for group, or individual messages.

7. I'm in recovery and have been for several years.

8. I have been apart of watching it expand and grow and it is just amazing .💙💙I got out of rehab on Saturday.

9. I was hoping it would call or text the person I listed as my emergency contact and had granted permission to call or text her.

10. Packing all these features into one app... Including, for example, a notepad that you call "Express Yourself", which you have to click through a motivational message before you can use.

11. ALL the peers who work and are in the community are amazing, compassionate people.

1. Fix Connections Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Connections: Restarting the app will resolve most errors.
2. Update the Connections App. Here is how:
   1. On Android goto PlayStore » Search for "Connections" » Open Connections: Recovery Support » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Connections » click "UPDATE".
3. Clear Connections: Recovery Support app cache: Clearing cached data will force your app to retrieve the latest data directly from Connections servers.
   1. On Android, goto Settings » Apps » Select "Connections: Recovery Support" » click Storage » click "Clear Cache".
4. Check Connections app permissions. If any of these permissions required to use your device's features are disenabled, Connections might not work.
5. Uninstall and reinstall Connections. If nothing else has worked, completely uninstall Connections then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Connections not working

2. Fix Connections Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Connections be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Connections not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Connections may not be able to connect to the Internet when running in the background.