Contact ClassPass Customer Service

Why should I report an Issue with ClassPass: Fitness, Spa, Salon?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ClassPass, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether it’s barre, yoga, pilates, cycling, gym, boxing, running, HIIT, bootcamp, or dance, you can find it on the app. • Take workout classes at popular and favorite studios like Peloton, Pure Barre, Anytime Fitness Gym, Barry’s Bootcamp, CycleBar, [solidcore], FlyWheel, Barre3, Row House, Yoga Six, CorePower Yoga, Y7, Orange Theory Citness, Crunch Gym, Y7 Yoga, GoYoga, Black Swan Yoga, and more! • Use ClassPass for your mind and body.

2. ClassPass is the leading fitness workout membership to the world's largest network of classes, studios, gyms, and more.

3. With the ClassPass app you can discover, book and get access to top studios for workouts, fitness, and wellness.

4. In select markets, book meditation sessions, massages, saunas, spa visits, salons, cryotherapy, and other wellness activities. • ClassPass is available in over 2,500 cities across 26+ countries.

5. Get a full body workout wherever you go! • Explore new exercise and fitness classes.

6. Explore fitness studios now, start your trial and workout!

7. You might even discover a new hobby like boxing! • Find the best workout for your body and book instantly.

8. Try any fitness or workout class with one app. Start a free trial!

9. No commitment and no strings attached.

10. Staying active has never been easier or more fun.

11. Download the app or visit classpass. com for more details and our full studio list.

1. When I did the trial, they also advertised one month for free, but only let me sign up for one class one time before requiring me to sign up for a membership.Great for the service it offers.

2. Super frustrating appit doesn't tell me when a class is cancelled, and the price of classes is always changing even though i am consistent about which ones i sign up for.

3. (Couldn't hurt to increase distance in miles past 10 as well)Sorry, didn't see the zero star option... The free trials is not free, nor a trial of the membership.

4. Most studios on there will require you to have the "full paid membership" to sign up for a class and even if you find one that allows you, you can't do it more than once.

5. For studio live videos, the times show the wrong time zones, so its incredibly difficult to determine what is happening at the time you are looking for.

6. Additionally, there should be a way to search by instructors, or hide instructors, classes, or studios from showing up in your search results.

7. 75% of the time the weekly class I take costs 2 credits.

8. Even cancelling was a nightmare since I had to talk to a salesperson for over 45 minutes.Don't bother wasting time and money.

9. I haven't experienced the other issues everyone has been complaining about in the reviews and customer service has always been quick and helpful.

10. It forces you into arbitrary browsing rather than allowing you to search for open classes on a map of the area to see whether you can even get to these classes or not.

11. I tried to cancel before the free trial ended, it took two days to get the chat box to work or for someone to respond.

1. Fix ClassPass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ClassPass: Restarting the app will resolve most errors.
2. Update the ClassPass App. Here is how:
   1. On Android goto PlayStore » Search for "ClassPass" » Open ClassPass: Fitness, Spa, Salon » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ClassPass » click "UPDATE".
3. Clear ClassPass: Fitness, Spa, Salon app cache: Clearing cached data will force your app to retrieve the latest data directly from ClassPass servers.
   1. On Android, goto Settings » Apps » Select "ClassPass: Fitness, Spa, Salon" » click Storage » click "Clear Cache".
4. Check ClassPass app permissions. If any of these permissions required to use your device's features are disenabled, ClassPass might not work.
5. Uninstall and reinstall ClassPass. If nothing else has worked, completely uninstall ClassPass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ClassPass not working

2. Fix ClassPass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ClassPass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ClassPass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ClassPass may not be able to connect to the Internet when running in the background.