Published by BMW on Sep 10, 2024

Report an issue with BMW Group Technician Connect.
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Why should I report an Issue with BMW Group Technician Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BMW to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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BMW Group Technician Connect Customer Insights

1. As well as when you have air open and you accidentally swipe left it closes air out inside of going to a previous pageAfter latest update the app will not open anymore.

2. Crashes upon launch*2/2/31 update* Recent update fixed the app, I can login and use it like normal, thank you!Love it! I don't need to be in front of my PC all the time.

3. The notifications are great, keeps me up to day with the newest bulletins and service information.does not open since Jan 2023 update.

4. Tsara is my most desirable function of this app.After latest update, app won't even open.

5. Update, app working now, thank you.Same issue, app crashes on startup since last update.

6. has never been efficient.January 23 update rendered app inoperableMultiple downloads and updates.

7. But much of the time when trying to open tsara it just loads for an hour never opening.

8. This also happened for a week or so after the update before.Honestly could be a lot better.

9. Tried uninstalling and reinstalling, still will not open.

10. When you have a REP up and your screen times out it closes air on you.

11. App doesn't work.

Steps to Troubleshoot & Fix BMW Group Technician Connect Issues

1. Fix BMW Group Technician Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BMW Group Technician Connect: Restarting the app will resolve most errors.
  2. Update the BMW Group Technician Connect App. Here is how:
    1. On Android goto PlayStore » Search for "BMW Group Technician Connect" » Open BMW Group Technician Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BMW Group Technician Connect » click "UPDATE".
  3. Clear BMW Group Technician Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from BMW Group Technician Connect servers.
    1. On Android, goto Settings » Apps » Select "BMW Group Technician Connect" » click Storage » click "Clear Cache".
  4. Check BMW Group Technician Connect app permissions. If any of these permissions required to use your device's features are disenabled, BMW Group Technician Connect might not work.
  5. Uninstall and reinstall BMW Group Technician Connect. If nothing else has worked, completely uninstall BMW Group Technician Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BMW Group Technician Connect not working


2. Fix BMW Group Technician Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BMW Group Technician Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BMW Group Technician Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BMW Group Technician Connect may not be able to connect to the Internet when running in the background.

Reported Issues