Published by BMW on Nov 25, 2024

contact BMW Motorrad Connected Chat with our AI-based BMW Motorrad Connected Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with BMW Motorrad Connected?



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Why chat with our AI BMW Motorrad Connected Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of BMW Motorrad Connected.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Highly recommended.When using the app for navigation you have to keep the phone screen active, cannot put it to sleep, because in case of Samsung Note 10 (the phone I'm using), the phone is relentless at killing all "unnecessary" background apps when the screen goes dark to save battery life.

2. I can control music and phone by saying "OK Google" and then speaking the instruction.Great app (except for a few bad updates which broke it down; which were promptly rectified).

3. I missed using "OK Google" to call people or choose songs so I paired my headset to the phone instead of the TFT display.

4. 5 stars for being easy to use, showing information about the bikes, being able to download maps for offline use, I can record rides and any pictures I take on the rides will store on the app.

5. Great app, navigation is spot on.I would like to see BMW give the option to use Google Maps or WAZE for navigation.

6. Within my hometown area alone, I have discovered multiple POI's that have been out of business for more than a year! I do not think it would be very difficult on the programming side as Google has an open API.

7. As long as you don't shut off the screen and don't put the phone to sleep - the app works flawlessly.

8. It is still a very good, free alternative to a GPS unit.On the plus side, having the ability to track rides and see information on speeds, ABS activations, etc.

9. The phone and radio work great.

10. I still get the navigation (without voice) but not the music or phone.

11. If I were to want anything extra, I think I'd want the to be some sort of "motorcycle tracking device" which would be compatible with the app, that would show where the bike is on the map.So far the app has been very reliable.

Steps to Troubleshoot & Fix BMW Motorrad Connected Issues

1. Fix BMW Motorrad Connected Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BMW Motorrad Connected: Restarting the app will resolve most errors.
  2. Update the BMW Motorrad Connected App. Here is how:
    1. On Android goto PlayStore » Search for "BMW Motorrad Connected" » Open BMW Motorrad Connected » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BMW Motorrad Connected » click "UPDATE".
  3. Clear BMW Motorrad Connected app cache: Clearing cached data will force your app to retrieve the latest data directly from BMW Motorrad Connected servers.
    1. On Android, goto Settings » Apps » Select "BMW Motorrad Connected" » click Storage » click "Clear Cache".
  4. Check BMW Motorrad Connected app permissions. If any of these permissions required to use your device's features are disenabled, BMW Motorrad Connected might not work.
  5. Uninstall and reinstall BMW Motorrad Connected. If nothing else has worked, completely uninstall BMW Motorrad Connected then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BMW Motorrad Connected not working


2. Fix BMW Motorrad Connected Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BMW Motorrad Connected be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BMW Motorrad Connected not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BMW Motorrad Connected may not be able to connect to the Internet when running in the background.

Reported Issues

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