Contact Bitdefender VPN Customer Service

Why should I report an Issue with Bitdefender VPN: Fast & Secure?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bitdefender to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Update: In response to developers reply, the issue is not VPN server IP dependent, it happens exactly at 2 hours, kill switch has to be disabled then restart for it to work.Best VPN ever.

2. Cannot recommend enough!Android version works decent, the speed is good and the connection is stable.

3. However, for windows the app works fine until it hits 2 hours after that, the connection automatically cuts off and I have to restart my laptop for it to work again.

4. When the app is updating (I have the kill switch activated) or something makes it stop(the server it was on goes down), the kill switch goes on, but if you are not aware and you try to shut down the app, it just keeps spinning and you cannot shut down the app, so I had to uninstall and reinstall instead.

5. After all that, it works well on PC, tablet and phone with plenty of devices able to be protected.

6. Doesn't have all the options available on the others eitherI have to disable and re-enable VPN too often to establish internet connection on many apps, and some apps don't connect at all.

7. Awesome development team fixed fixed below issue within days: only complaint is when casting, I have access to the devices but I can't set the location to US.

8. Only automatic is selectable.On my smart phone, laptop and tablet, I use Bitdefender's Security app.

9. I LOVE its unobtrusive "check-ins" that keep me updated as to a device's current protection status (these appear as small, transparent icons at the bottom of a screen).

10. I would recommend.Update: Access to local devices is an amazing feature.

11. It not only affords me an anonymous internet presence while safeguarding my personal information, it also runs without slowing down speeds when browsing, streaming, or uploading/downloading.

1. Fix Bitdefender VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bitdefender VPN: Restarting the app will resolve most errors.
2. Update the Bitdefender VPN App. Here is how:
   1. On Android goto PlayStore » Search for "Bitdefender VPN" » Open Bitdefender VPN: Fast & Secure » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitdefender VPN » click "UPDATE".
3. Clear Bitdefender VPN: Fast & Secure app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitdefender VPN servers.
   1. On Android, goto Settings » Apps » Select "Bitdefender VPN: Fast & Secure" » click Storage » click "Clear Cache".
4. Check Bitdefender VPN app permissions. If any of these permissions required to use your device's features are disenabled, Bitdefender VPN might not work.
5. Uninstall and reinstall Bitdefender VPN. If nothing else has worked, completely uninstall Bitdefender VPN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bitdefender VPN not working

2. Fix Bitdefender VPN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bitdefender VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bitdefender VPN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bitdefender VPN may not be able to connect to the Internet when running in the background.