Published by Bitdefender on Nov 28, 2024

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Why should I report an Issue with Bitdefender Central?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bitdefender to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bitdefender Central

1. Bitdefender Central places your local and network cybersecurity at your fingertips.

2. Use it to control security for all your Bitdefender-protected devices, and to set up and manage Bitdefender BOX, the revolutionary smart home hub that secures your entire Wi-Fi network. - Limit Screen Time & Pause Child Profile: restrict device access on Android, iOS, Windows and macOS devices.

Bitdefender Central Customer Insights

1. The bit Defender central app itself is junk filled with vapor ware, the scan network ability doesn't recognize 99% of the devices connected the netI use this app in conjunction with Bitdefender Total Security.

2. Bitdefender, keeping me safe from even myself!First of all the bit Defender Box 2 has all sorts of connection issues, downloading and uploading documents from both Android and Apple mobile devices is impossible.

3. A majority of the apps on these devices also have issues connecting when using the bit Defender Box 2 as the router, if I turn off the WiFi and use mobile data, the apps work flawlessly.

4. Designed to put you at ease when yyou'vbeen asked to relinquish your administrative rights to your phone and allow Bitdefender to have total and complete control of all your data, settings, Permissions, etc.Yes they, can have all your banking info in a flash.

5. It covers all your archived files, internet websites, and adds the best security online purchases.I have used Bitdefender ever since I decided to check into the security of my data and was definitely not pleased.

6. ThatsThat' i need protection from!!!! Not to mention the fact that they've lost both my purchases of Bitdefender total security and bit premium VPN.

7. This is not a free app so I expect to receive what I'm paying for.I've been using Bit Defender since 1998 for Windows, and since the mid to early 90's for DOS! I've always had good luck with Bit Defender even back in the 1990's and the modern version of Bit Defender is awesome.

8. HowThe app looks good, but has many practical flaws... the devices page ought to give you individual statuses, so you dont have to drill down on each device to see if there's an issue.

9. In that time, I've installed it on all of my devices and shared it with my Mother and a few friends that only had free versions of other apps.

10. Love being able to manage ALL my devices from one easy to use program.

11. So far, I have found that it doesn't provide enough information or an alert when an inappropriate website is blocked nor does the "Locate" feature work.

Steps to Troubleshoot & Fix Bitdefender Central Issues

1. Fix Bitdefender Central Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bitdefender Central: Restarting the app will resolve most errors.
  2. Update the Bitdefender Central App. Here is how:
    1. On Android goto PlayStore » Search for "Bitdefender Central" » Open Bitdefender Central » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitdefender Central » click "UPDATE".
  3. Clear Bitdefender Central app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitdefender Central servers.
    1. On Android, goto Settings » Apps » Select "Bitdefender Central" » click Storage » click "Clear Cache".
  4. Check Bitdefender Central app permissions. If any of these permissions required to use your device's features are disenabled, Bitdefender Central might not work.
  5. Uninstall and reinstall Bitdefender Central. If nothing else has worked, completely uninstall Bitdefender Central then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bitdefender Central not working


2. Fix Bitdefender Central Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bitdefender Central be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bitdefender Central not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bitdefender Central may not be able to connect to the Internet when running in the background.

Reported Issues