Contact BILnet Customer Service

Why should I report an Issue with BILnet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Banque Internationale à Luxembourg SA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can now perform all of your essential transactions on your mobile!

2. BILnet: simple, fast and easy to use.

3. The app is available in four languages (FR, DE, EN, PT).

1. I'm stuck on the "select your authorised countries".. I would reevaluate after the proper fix.Doesn't work half the time, painfully slow, not fully featured, Overall very poor but all par for the course in the hellscape of luxembourg application offers Edit: latest update somehow managed to make it even worse.

2. Oh and no, I won't email support as what are they meant to do, you have my report here, just forward it to the developer.I honestly don't understand how a banking app can make it so hard to perform simple banking tasks like sending money.

3. However, Bil net online via token is necessary for management and cross- checks for multiple accounts, checking transfer lists and downloading account statements.

4. Incredibly frustrating to do anything other than check account balances and make simple credit transfers.BILnet has great features.

5. Very poor experience, get a notification, tap it, unlock the phone, no message just the front app screen and have to tap again to access my account and then unlock once more.

6. (E.g. change credit card limits)Cannot upload documents to credit transfers for notation.

7. The poor quality of this app is what is leading me to choose a different bank to deal with.Easy and convenient to use for punctual act.

8. I am now getting the "new version, please configure" nonsense every time I launch it, coupled with a bunch of errors once I get done configuring it for the tenth time.

9. On my ipad the app is usable but irritating, needs to be configured from scratch after each update.The application works as advertised.

10. Only wish there was customer support on weekends for issues besides losing my card.

11. Without it, I would have to go back to paper statements.Google pay is said to be available for visa cards.

1. Fix BILnet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BILnet: Restarting the app will resolve most errors.
2. Update the BILnet App. Here is how:
   1. On Android goto PlayStore » Search for "BILnet" » Open BILnet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BILnet » click "UPDATE".
3. Clear BILnet app cache: Clearing cached data will force your app to retrieve the latest data directly from BILnet servers.
   1. On Android, goto Settings » Apps » Select "BILnet" » click Storage » click "Clear Cache".
4. Check BILnet app permissions. If any of these permissions required to use your device's features are disenabled, BILnet might not work.
5. Uninstall and reinstall BILnet. If nothing else has worked, completely uninstall BILnet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BILnet not working

2. Fix BILnet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BILnet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BILnet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BILnet may not be able to connect to the Internet when running in the background.