Published by bKash Limited on Oct 1, 2023

Report an issue with bKash.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with bKash?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of bKash Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About bKash

1. Discover the best bKash offers near you, get suggestions from bKash on what services you can explore next, and use shortcuts for your most frequent transactions in bKash App. No bKash account? No worry!

2. Use the Scan QR button in the home screen at stores and shops for Payment, at Agent points for Cash Out or with other bKash users for Send Money – faster and error-free.

3. Recharge mobile balance, scan QR to pay at your favorite stores, pay utility and other bills from home, send money to people, and get different lifestyle services, all in a highly secure mobile money app.

4. You can now explore bKash App, its services, features, and offers without an account.

5. Transfer funds instantly from your bank account or card, to any bKash account using the Add Money service.

6. Register a bKash account right from the app in a few minutes, add money from your bank account or card, and get going.

7. Access notifications on your latest bKash transactions and promotional offers, from the Inbox button at the bottom of your home screen.

8. We send you an OTP to verify your bKash account during first log-in. bKash App also asks for your PIN during both log-in, and transactions.

9. Let bKash App take care of latest offers and best deals of your mobile operator.

10. After you are done exploring, you can register a new bKash account in a few minutes right from bKash App, using your National ID.

11. Get the best bKash offers at your nearest payment points, all in one place under the Offers section in your home screen.

bKash Customer Insights

1. But i tried to open account from Saudi arabia, After input mobile number, the system is not going next option, maybe system expecting more digits mobile number, but we can't input additional number.

2. This app should have a feature to turn off this type of notification.There was no issue first....but now it's just not working....it just keep loading and loading....I just can't get in... Edited: Hi , I have found the cause of my issue.. The app doesn't run only when it's connected to my home WiFi.

3. However we are still unable to use it as the app's login screen's phone number input need a fix.

4. It doesn't accept 10 digit phone number, only accept 8 digit after country code.

5. Please fix this bug.Doesn't work from abroad due to limitation of phone number digits.

6. We need a simple app with basic functions.Added feature to open account from multi national country this is excellent.

7. And After putting pin number it takes huge time to go a new page.

8. If you want to get useful notifications like transaction you must also get all those add and promotional messages.Sir please develop and improve the application for tourist visa and update it in such a way that we can get the tourist visa from here very easily.

9. Now the issue turned to next level - having message saying number can't be changed.

10. Another special thing here is that we don't do any kind of fraud because once a fraud happens it eats the whole platform so the special thing is that we don't do any kind of fraud thank youI have never seen a thrid class app like this.

11. Sorry for the review as I couldn't know the real issue.Promotional notifications are irritating.

Steps to Troubleshoot & Fix bKash Issues

1. Fix bKash Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart bKash: Restarting the app will resolve most errors.
  2. Update the bKash App. Here is how:
    1. On Android goto PlayStore » Search for "bKash" » Open bKash » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for bKash » click "UPDATE".
  3. Clear bKash app cache: Clearing cached data will force your app to retrieve the latest data directly from bKash servers.
    1. On Android, goto Settings » Apps » Select "bKash" » click Storage » click "Clear Cache".
  4. Check bKash app permissions. If any of these permissions required to use your device's features are disenabled, bKash might not work.
  5. Uninstall and reinstall bKash. If nothing else has worked, completely uninstall bKash then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing bKash not working


2. Fix bKash Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make bKash be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to bKash not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, bKash may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • 6
    +8801618210099 0099 +8801753840099 0099 +8801753845712 0099 +8801618218839 0099

    — by Weekly6 1 month ago

  • 6
    +8801618210099 0099 +8801753840099 0099 +8801753845712 0099 +8801618218839 0099

    — by Weekly6 1 month ago

  • 6
    +8801618210099 0099 +8801753840099 0099 +8801753845712 0099 +8801618218839 0099

    — by Weekly6 1 month ago

  • I need unsubscription in tukhor. Plz don't ask money in bkash

    — by Aadol Mohammed Zaman 7 months ago

  • Plz cancel my subscription from my bikash on ADPLAY technology ltd. I Don't know how I do this subscribe. So remove all subscription plz

    — by Ahmad Musa 7 months ago

  • For cancellation bkash want to me a unnecessary or more documents, but why? if bkash have a subscribe button but not a unsubscribe button. I want bkash officials early as possible add the unsubscribe option. Bkash requirement for subscription cancel is vary long and it is too much. Why this simple cancellation is too much requirement needed? If i want subscribe or unsubscribe, it is my rights.

    — by Md Anwar foisol 7 months ago

  • Cancel my subscription for tukhor plz help me 😭

    — by Aadol Mohammed Zaman 7 months ago

  • Please cancel my nagorik 4 subscription

    — by Fatema tuj johura 8 months ago

  • plz subscription cancel

    — by Tachin 9 months ago

  • Help off my bKash subscription

    — by Rasel 9 months ago

  • Unsubscription korte chai

    — by Habibur Rahman 9 months ago

  • please tukhor pay unsubscrip

    — by Al Helal 9 months ago

  • Cancel subscription directly on my bkash

    — by MST. MARIYA AKTER RIYA 9 months ago

  • Tukhor subscriptions cancelled

    — by Tarek Rahman 10 months ago

  • Cancel my subscriptions

    — by MD ASIKUR RHAMAN 10 months ago

  • আমার সাবস্ক্রিপশন এর কারনে টাকা কাটছে একটু কষ্ট করে বন্ধ করতে হবে

    — by Md. SEFAT BIN ABDUL AZIZ 10 months ago

  • Yes

    — by HmAlamin 10 months ago

  • Subscription cancel for nagorik for subscription reference tukhor with bkash

    — by Md alamin 10 months ago

  • Nagorik technology subscription cancel

    — by Syed Noor -E- Alam 11 months ago

  • I want cancel my scheduled cycle payment from bkash reference shera

    — by Broja Gopal Debnath 1 year ago

  • Yes

    — by Tanvir 1 year ago

  • Pls cancellation subscription

    — by Abdul Kader 1 year ago

  • Cancelling subscription to bkash

    — by M Mahabuba 1 year ago

  • on

    — by Md. Nazrul Islam 1 year ago

  • 01884906645

    — by Md. Nazrul Islam 1 year ago

  • I Don't want subscriptions, just stop my auto subscriptions payment

    — by Jahangir Alam 1 year ago

  • please of subscribution

    — by MD. MIHAD MIAH 1 year ago

  • I want subscription cancel

    — by Rahman asif 1 year ago

  • Cloud 7 limited

    — by Fatema jahan 1 year ago

  • please cancel my subscription on Game.. i loss my money per day on 2tk please stop it

    — by md habibullah 1 year ago

  • I do not want to use bKash

    — by Md Ahsan Ullah 1 year ago

  • 2663955

    — by Khalilur Rahman 1 year ago

  • 01858231975

    — by md tariqul islam 1 year ago

  • Please cancel adplay technology subscribertion

    — by Priyantee Nazly Venus 1 year ago

  • Please cancel subscription

    — by Priyantee Nazly Venus 1 year ago

  • Subscription Cancellation Request

    — by Asmay Ajma Khanam Aka 1 year ago

  • I don’t subscription this so now unsubciption

    — by MD Shagor Hossen 1 year ago

  • I don’t subscription this

    — by MD Shagor Hossen 1 year ago

  • 01884043871 this number my Bikash

    — by Gowtam Sarker 1 year ago

  • All money back of my account i am not interest any subscription

    — by Md Alamin 1 year ago

  • আমার থেকে প্রতি মাসে ৩০ টাকা করে কেটে নেওয়া হয়, 01842117932 এই নাম্বার থেকে, প্লিজ সার্ভিস টা বন্ধ করে দেন

    — by Naim 1 year ago

  • Please chancel my subscription payment. Thank you

    — by Monika islam moni 1 year ago

  • Scheduled cycle payment for bKash subscription with ADPLAY for Subscription Reference 8801823945317 of 15.00 will be debited on 2022-10-01

    — by Tanvir Mahmud 1 year ago

  • Unfortunately I have subscribed a Scheduled cycle payment with ADPLAY. I want to unsubscribe this and don't want to give any auto payment. Please fix it.

    — by Ankita Nandi 1 year ago

  • RJJRGQRK

    — by Kamrul 1 year ago

  • Plz unsubscribe all my subscriptions including Rabbithhool bd

    — by Sheikh Nazibul Hasan 1 year ago

  • Cancell my all subscription from bkash,specially from nagorik technology

    — by Md Ridwan 1 year ago

  • My name is Sumaiya Akter Ruku
    Here is my complaint about a problem I encountered with your app bKash.Cancel tukhor subscription.

    — by Sumaiya Akter Ruku 1 year ago

  • Cancel tukhor subscription

    — by Sumaiya Akter Ruku 1 year ago

  • I want to cancel my Tukhor subscription.

    — by Sabbir Hasan 1 year ago

  • Cancle my bkash subscription payment

    — by Nandita Puja Dey 1 year ago

  • Plz cancelled my nagorik thukor subscriptions

    — by Alamin khalifa 1 year ago

  • Plz adplay subscription cancel korun

    — by Siam ahamed 1 year ago

  • Nagorik technology shera

    — by Md Firoj Hassan 1 year ago

  • Subscription cancel

    — by MD rafikul sarder 1 year ago

  • Deactivate kore Dan plz

    — by ASADUZZAMAN 1 year ago

  • Amar bkash theke ojotha taka katcen

    — by ASADUZZAMAN 1 year ago

  • Ars

    — by ASADUZZAMAN 1 year ago

  • plz my bikash subscription cenceling

    — by Md Fahad 1 year ago

  • subsribe bkash

    — by faysal 1 year ago

  • Ami nogorik unsubscribe Korte chai

    — by Fazla Rabbi 1 year ago

  • Plese unsabscraibs fundes my bikash accounts

    — by Md sohel rana 1 year ago

  • Plese un

    — by Md sohel rana 1 year ago

  • Amar baksa 50 taka then

    — by MD Naim Hasan 1 year ago

  • Please unsubscribe my fundesh account.

    — by Hridoy Sarder 1 year ago

  • 01786974690

    — by MD Toufiq JR 1 year ago

  • Nagorik Subsciption cancel request

    — by Pranto Deb 1 year ago

  • Cencel Quizgiri And Ghoori Subscription

    — by sagar c 1 year ago

  • tukhor unsubscribe to bkash please help

    — by Ak Sumon 1 year ago

  • cancel my bkash subscription payment

    — by Riad Ahmed 1 year ago

  • Dear sir, A subscription payment system is started in Amat bKash by wrong order because 30 taka is deducted from my bKash account every few days, it is very important for me to stop this service.

    — by Riad Ahmed 1 year ago

  • Vai bkash theke cash kaita nei

    — by Free fire Lover 1 year ago

  • Medha app subscription cancel

    — by Md niloy 1 year ago

  • 01314939551

    — by Fardin islam 1 year ago

  • ভাই এই সাপকিপসন আমার মোবাইল থেকে বন্ধ করে দেন,,,,প্লিজ , প্লিজ

    — by MD Billal 1 year ago

  • Subscription Bondo koron

    — by Mohammad shahed 1 year ago

  • Subscription cancel pless

    — by Md sabbir 1 year ago

  • Subscription cancellation please

    — by Md yeasin ali 1 year ago