Published by KASIKORNBANK PCL. on Jun 26, 2023

Report an issue with K PLUS.
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Why should I report an Issue with K PLUS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of KASIKORNBANK PCL. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About K PLUS

1. Repay in installments of up to 10 months. - Turn any unbilled KBank Credit Card or Xpress Cash spending into monthly installments via K-Smart Pay service. - Instantly block and unblock your credit card anytime. for your own safety. - Open account, purchase mutual funds, and monitor portfolio movements. - Optimize your investment towards selected goals with Wealth PLUS.

2. Conveniently manage your KBank Credit Cards and Loans. - Cardless cash withdraw from your KBank credit cards or Xpress Cash card. - Transfer your KBank Credit Card limit to your deposit account via K-Smart Cash service.

3. Open K-savings by yourself on the application or simply join K PLUS Lobby, no need to be a KBank account or card holders. - Faster transfer via mobile number, Prompt Pay, or scan QR code. - Pay your bills conveniently.

4. No need to be a credit card holder. - Make bill payments, top ups, or simply get cash rebates. - Redeem your favorite items and deals on K+ market.

5. Schedule payments in advance or create payment reminders. - Make faster transactions from home page, just set up your favorite list. - Display income and expenses summaries of all your accounts. - Request your statement up to previous 12 months and receive it instantly.

6. K Point—the new reward points—redeemable for top up, bill payments, or shopping. - Enjoy fun missions on K PLUS to collect your points.

7. The platform that offers variety services to enhance your online lifestyle.

8. Help building your plan and automatically manage your portfolio.

9. K PLUS – the leading digital banking from KASIKORNBANK.

10. Ready to use for all users age 12 and above.

11. Connected across platforms, enhance every lifestyles. - Conveniently verify your identity, make deposits or withdraw money from KBank Service partners. - Add member cards and check your points on the go. - Seamlessly top up or pay bills just select K PLUS as your payment option.

K PLUS Customer Insights

1. There are so many Thai people living abroad, do these idiots really expect us to travel to Thailand and get a tourist SIM just to set up the app so we can manage our bank account? Use another bank, seriously.Very good, lots of features and easy to use.

2. I don't want to waste time on hotline or at bank branch as it seems like I'll spend same time or even less in another bank and solve this problem foreverUsed to work fine.

3. Are you trying to drive all your foreign customers away to other Banks ? ****Response from KBank Thai took me 25 minutes to figure out what to do ..using screenshots and Google there in the end, but....quite a slow app but it gets the job done.

4. Seek alternative solutions for a better experienceI sometimes found it annoying when the app didn't read any QR code properly, especially when people were waiting in line for a long long time just to find me strugling with it and wasting their time.

5. If you change phone or reinstall the app, you can't continue unless you're using a Thai SIM card, disable WiFi and use international data roaming.

6. The App is very user-friendly, practical and easy... Also I had a really nice experience with K-bank customer service , Thanks guys.Everything is safe and fine except one.. Whenever we need to pay through QR code there is no need to give password, I think there should be an improvement.

7. How could I rely my money to this app? Probably it's time to issue another bank card.

8. And if you want to setup the app on a new phone, you have to physically use their ATM or bank branch in Thailand...It's perfect, works well on Galaxy S21 .

9. The only reason I give this feedback just now is that it's been like this for about 10 times already and it's very upsetting not seeing the issue fixed.Stopped launching.

10. The app frequently fails to recognize my face when transferring money, causing unnecessary delays.

11. The latest update is in Thai language only.

Steps to Troubleshoot & Fix K PLUS Issues

1. Fix K PLUS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart K PLUS: Restarting the app will resolve most errors.
  2. Update the K PLUS App. Here is how:
    1. On Android goto PlayStore » Search for "K PLUS" » Open K PLUS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for K PLUS » click "UPDATE".
  3. Clear K PLUS app cache: Clearing cached data will force your app to retrieve the latest data directly from K PLUS servers.
    1. On Android, goto Settings » Apps » Select "K PLUS" » click Storage » click "Clear Cache".
  4. Check K PLUS app permissions. If any of these permissions required to use your device's features are disenabled, K PLUS might not work.
  5. Uninstall and reinstall K PLUS. If nothing else has worked, completely uninstall K PLUS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing K PLUS not working

2. Fix K PLUS Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make K PLUS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to K PLUS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, K PLUS may not be able to connect to the Internet when running in the background.

Reported Issues