Contact Capitec Bank Customer Service

Why should I report an Issue with Capitec Bank?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Capitec Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We've cut the cost of banking by using innovative technology.

2. You pay no data charges on most major SA networks when using it.

3. The Capitec Bank app is secure and easy to use.

4. This means lower transaction fees when you use our app – putting the value back in your pocket.

1. Sadly, Capitec is LYING when they say the app can be used without data charges! I'm actually on the Capitec Connect network, but when my data is finished, I cannot access the app! Now they've finally added Capitec Connect features to the app, but it's still rotten with bugs - one example is my data balance shows 0mb, yet *101# tells me the correct balance.Been using the app as long as I can remember... I have been battling to activate the app on my phone the last time it is so frustrating.

2. Recurring payments should show their history or the last payment date - currently it doesn't show any history when it's being viewed.

3. I've tried dozens of times with different backgrounds and lighting, but still no change.1. Recurring payment didn't happen - it's scheduled to occur every month end, at the very least show an error if it tried and failed.

4. See transaction history in detail without requesting statementI have been using this app for a year, without problems.

5. It's been 3 weeks now still battling keeps on telling me it's the wrong pin 😔😕 please helpGreat app, only had a few problems transferring money.

6. If possible the payments made by the recurring payments should show in the benefitiary's history of payments.

7. But suddenly these changes where made and the app feels somewhat more unsafe.Ok, so it seems the 'internet connection' error message problem has been resolved.

8. However, I'm sorta facing an issue that makes every selfie I take show me the "low image quality" dialog.

9. Sometimes customers make once-off payments so its really useless to add the receiver as beneficiary first and then delete later.

10. This is the second time, in one month..... The selfie verification doesn't work.

11. I've been using the app for the past 2-3 years, and it's been great.

1. Fix Capitec Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Capitec Bank: Restarting the app will resolve most errors.
2. Update the Capitec Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Capitec Bank" » Open Capitec Bank » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Capitec Bank » click "UPDATE".
3. Clear Capitec Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Capitec Bank servers.
   1. On Android, goto Settings » Apps » Select "Capitec Bank" » click Storage » click "Clear Cache".
4. Check Capitec Bank app permissions. If any of these permissions required to use your device's features are disenabled, Capitec Bank might not work.
5. Uninstall and reinstall Capitec Bank. If nothing else has worked, completely uninstall Capitec Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Capitec Bank not working

2. Fix Capitec Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Capitec Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Capitec Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Capitec Bank may not be able to connect to the Internet when running in the background.