Contact CMP Customer Service

Why should I report an Issue with CMP?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Avangrid Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We are pleased to offer you an effortless tool that makes it even easier to manage your account!

2. Our free app provides you our same great service at your fingertips.

3. With just a few, simple clicks of a button, you can instantly view and pay your bill, report an outage – and that’s not all! - With secure touch and facial recognition, you’ll be able to view your real-time account balance, payment due date and balance details without entering your account number every time! - Easily report an outage, see your estimated time of restoration and access Outage Lists and Maps to stay informed. - Enroll in eBill for online access and convenience and view up to 13 months of bills! - Sign up for AutoPay so your payments can be made automatically, securely, and on time every month. - Enroll in SimplePay so you’ll always know how much your bill will be! - Update your account profile (email address, mailing address and phone number) and manage your personal preferences.

1. Specifically, if you want to; check you Energy Manager, get info on suppliers, electrical safety info, download usage data, get energy saving tips, smart meter info, ect.

2. This week marks the third time that I've paid my bill on it, only to receive notice that I'm being charged a late fee because it was never processed on their end.

3. It's nice being able to have access to bills, usage, and pay through an appBilling is somewhat confusing and seems to be designed to mislead customers.

4. Point being, the app feels less than half finished (for an app that's 3 years old) if so much still has to be done through the website anyways.The app is easy and comfortable to use.

5. Sad cmp, just sad.This app is pretty much good for receiving and paying your bill and outage updates - that's about it.

6. Would give CMP zero stars if I could with the crazy increase in my electric bill.50/50 this app actually does what you do on it.

7. It has been a year and they still haven't upgraded to allow us to send them photos of our meters!This app is terrible.

8. You can pay your bill or report an outage pretty easily.Easy and convenient.

9. Tried to change to fingerprint login, its not an option under manage account where this app directs you to go.

10. Update, no way to view your usage anymore from the app.

11. I have confirmation numbers but they don't exist when I call to fix itEasier and simpler to use than I expected.Great app.

1. Fix CMP Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CMP: Restarting the app will resolve most errors.
2. Update the CMP App. Here is how:
   1. On Android goto PlayStore » Search for "CMP" » Open CMP » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CMP » click "UPDATE".
3. Clear CMP app cache: Clearing cached data will force your app to retrieve the latest data directly from CMP servers.
   1. On Android, goto Settings » Apps » Select "CMP" » click Storage » click "Clear Cache".
4. Check CMP app permissions. If any of these permissions required to use your device's features are disenabled, CMP might not work.
5. Uninstall and reinstall CMP. If nothing else has worked, completely uninstall CMP then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CMP not working

2. Fix CMP Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CMP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CMP not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CMP may not be able to connect to the Internet when running in the background.