Published by Asia United Bank on Aug 29, 2023

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About HelloPag-IBIG by AUB

1. Sa Hello Pag-IBIG app, you can manage your funds conveniently, anytime, anywhere! ✓ Maaari mong makita sa Hello Pag-IBIG app kung credited na ang iyong loan proceeds. ✓ Magbayad ng inyong monthly loan amortization sa housing loan, multi-purpose loan at calamity loan sa Pag-IBIG. ✓ Makatanggap ng pera gamit ang iyong sariling QR PH code na ma-gegenerate sa iyong Hello Pag-IBIG app. ✓ Makapag CASH IN or top up sa mga 711 branches nationwide. ✓ Makapag PERA PADALA to your loved ones through our cash out partners (Cebuana Lhuiller, Palawan, LBC Express, M. ✓ Magbayad ng BILLS for electricity, credit cards, tuition fees, at iba pang utilities. ✓ Makapag SCAN TO PAY via QR code sa kahit saang QR PH P2M merchant nationwide. ✓ Mag-online shopping gamit ang Hello Pag-IBIG Virtual Mastercard. ✓ Mag-withdraw gamit ang iyong Pag-IBIG Loyalty Card Plus sa lahat ng BancNet ATMs or i-swipe ito at gamiting pambayad sa groceries at ibang shops, nationwide.

2. Download the Hello Pag-IBIG app and register your Pag-IBIG Loyalty Card Plus powered by AUB now to enjoy digital financial services that is secure, fast and efficient.

3. Hello Pag-IBIG is the companion app of the Pag-IBIG Loyalty Card Plus powered by AUB.

4. I-register na ang iyong Pag-IBIG Loyalty Card Plus powered by AUB today!

HelloPag-IBIG Customer Insights

1. Fix this.Hi, Ive notice this apps has so many bugs and I'm so disappointed about what I been experiencing just now, in the very first step when I open the app the update reminder shows up then I clicked it linked to the appstore but unbelievably there is no update available why is that? I hope you fixed this to prevent any customers transactions being delayed.

2. Can't use the app for online fund transfers or other transactions other than viewing account balance and transaction history.I just got the app, and every time I open it, an error message appears stating that the app is outdated.

3. Just a repeated problem.How long should I wait for my registration approval?? It has been more than 24hrs already (versus the approval time provided) and I need to change my atm pin.

4. And thankfullythe apps has returned to normal when I stop using it for days.ihope no more bugs!During my registration, it says that my registration will be updated in the next banking day.

5. Thank you.I've been trying to setup auto debit for my pagibig loan payment and just keeps getting error Invalid Refno.

6. But every time I try to, error shows that my registration is still for approval and some apps features are limited.

7. Incorrect password/username! I've been using this app for a long time and i've experience the error.

8. It says ''sendotp error" please fix I cant log in to my account.

9. I was able to log in to my account on the 22nd, saw my profile picture which was my selfie, my available funds displayed, too.

10. Worst app ever!!!!!!Very disappointed!!! I cannot login in my account.

11. They don't give solutions or try to solve problem, they only repeatedly say that there is no problem in account and I can setup ADA.

Steps to Troubleshoot & Fix HelloPag-IBIG Issues

1. Fix HelloPag-IBIG Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart HelloPag-IBIG: Restarting the app will resolve most errors.
  2. Update the HelloPag-IBIG App. Here is how:
    1. On Android goto PlayStore » Search for "HelloPag-IBIG" » Open HelloPag-IBIG by AUB » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HelloPag-IBIG » click "UPDATE".
  3. Clear HelloPag-IBIG by AUB app cache: Clearing cached data will force your app to retrieve the latest data directly from HelloPag-IBIG servers.
    1. On Android, goto Settings » Apps » Select "HelloPag-IBIG by AUB" » click Storage » click "Clear Cache".
  4. Check HelloPag-IBIG app permissions. If any of these permissions required to use your device's features are disenabled, HelloPag-IBIG might not work.
  5. Uninstall and reinstall HelloPag-IBIG. If nothing else has worked, completely uninstall HelloPag-IBIG then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HelloPag-IBIG not working

2. Fix HelloPag-IBIG Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make HelloPag-IBIG be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HelloPag-IBIG not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HelloPag-IBIG may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am trying to log in to my hello pag ibig account but i forgot my password. Please help me to log in in the app.

    Email: rebopunay@redacted
    Bday: 05/12/1988
    Name: Rebodemcris Calooy Punay
    CN: 09055640229

    — by Rebodemcris Punay 1 week ago

  • I cannot open log in on my hello pagibig apps.. fingerprint is enable already

    — by Cindy Sabellina 1 week ago

  • I cannot open log in on my hello pagibig apps.. fingerprint is enable already

    — by Cindy Sabellina 1 week ago

  • How many days the approval of my Hello Pagibig registration?

    — by Ma Christcelda Revilla 1 week ago

  • Gud day sir mam.bkit Hindi Po Ako makapagregister sa hello pagibig Tama naman Po lahat na inilagay Kong information .laging sinasabi your account is doesn't exist.

    — by Michael tuazon 3 weeks ago

  • I already submitted my IDs for verification multiple times and it was always being returned even though the picture of my IDs were well lighted. Please assist as funds are needed urgently. Thank you.

    — by Francisca Victoria F. Arellano 3 weeks ago

  • Transaction Error. Amount got deducted on my aub bank account but not received on my gcash account. There was an error saying that it was unable to process thr transaction but the money got deducted on my aub bank account anyway. Please help.

    — by Mark Lawrence 3 weeks ago

  • I can't fully use my Hello pagibig app because it says registration is still for approval but it's been a week since i register

    — by Jhoven Hisona 1 month ago

  • Goodday po Ngfund transfer po ako sa land bank account nang asawa ko ncredit nmn po siya sa pero hindi po pumasok sa account nang asawa ko anu kaya pwede kung gawin..salamat po sa sagot..

    — by christopher john sasa 5 months ago

  • Please help me to change my bank no.dahil po my nagsesend ng money sa account ko na mga lending company,gusto ko na ppalitan para hindi npo nila mgamit account no.ko po,sana matulongan ninyo agad po ako sir/mam

    — by Jared echavarria 8 months ago

  • Nag transfer fund ako sa bdo correct naman yung account number may lumabas na error pag check ko na debit siya pero hindi naman pumasok sa account ko. Kindly help me for this matter thank you

    — by Jane Rose Kilat 8 months ago

  • I downloaded the app and registered my loyalty card plus last month and it went well, i can see my balance..but i want to fully utilize the app thru its fund transfer, buy load and other services but it just keep on telling me that my account is still in process waiting for many months does it take to approve? Thanks kor the reply..

    — by John Paul C. Polino 9 months ago

  • nawala po kasi ung phone ko . ung # at email ko na nakalink sa pag-ibig loyalty card ay nandon eh ung password ko sa email pinalitan ng nakapulot ng phone ko . sana po matulungan nyo ako mapalitan ung # at email add ko doon
    eto po ung mid no. 1212-8596-9331 ko . salamat

    — by jay-ar 9 months ago

  • i forgot my Loyalty card PIN and my registered e-mail address in hello pag-ibig is not working anymore because my phone lost last january 28 and I can't recover my email address.

    — by ilyn jamelano 9 months ago

  • I registered on Hello Pag ibig app using my Loyalty Plus card but "ACCOUNT DOESN'T EXIST" my MID NO is 1211-8863-6266

    — by ANN R. MATABA 10 months ago

  • how long does it takes to approve my account?
    it's been 2 days already

    — by Mary Rhose Ann Cruz Reyes 10 months ago

  • Good day, how can I register my aub pag ibig account if everytime I register I always get "this account does not exist"?

    — by Sofia Napoles 11 months ago

  • mali po kasi yung nalagay kong email sa aking PAG IBIG APP. kaya hindi kopo maopen sa APP yung account ko. paano po ba baguhin yung email? hindi ko maretrieve dahil wrong spelling yung email address ko.

    — by ma angelica pelayo 1 year ago

  • Good why account does not exist. While im trying to register to hello pag ibig app.

    Thank you

    — by Richard emejas 1 year ago

  • I installed a hellopagibig app and registered but then po kailangan still on approvaal pa bago magamit no balance po yun, at gusto ko palitan ng pin pero wala doon salamaat.

    — by Ariel legion 1 year ago

  • Hi kindly you help me with my concern hello pag hello pag ibig app deducted 2180+ but it was never transfer to my gcash account yesterday 1:30am I need my money back please help the app itself don't have customer service.

    — by Michelle 1 year ago

  • Hi I would like to ask for help I have send money to my gcash account via pagibig app and it deduct my money but wasn't received notification to my gcash or the receipt after hitting send it say error duplicate but It wasn't send successfuly

    — by Michelle 1 year ago

  • Good day Sir/Maam,i want to recover my Hello Pagibig account with my new cellphone number,my registered number in my account was stolen,i forgot my password.I am hoping for your response.Thank you.

    — by Maila G. Iluzada 1 year ago

  • tpos sa app email or mobile number daw pwede na sa username eh email naka registered sa pag log in ko tpos pag nilagay putol kasi for mobile number lang ang nakalagay sa option email/mobile no.
    hope u can fix it.

    — by precito lluisma 1 year ago

  • di na po ako maka login sa hello pagibig app.try ko elogin old Mobile no.ko po wrong daw po eh new sim na po gamit forgot ko nmn po qng password tpos sa app ayaw yung email konneed daw mobile no.pero ayaw nmn.can u help on this

    — by precito lluisma 1 year ago

  • I cannot access my pag ibig app. It says that still pending registration.

    — by Angelea 1 year ago

  • My hello pag ibig is still pending for approval. Its been a week already. Need your help please.

    — by Jasty Jane Abillar 1 year ago

  • I have hello pag-ibig mobile app but tje features are limited. It says my registration is still for approval. My question is how many days these features like transferring funds and laying bills would be working?

    — by Ronnel John Palomar 1 year ago

  • I cannot access my pag ibig app. It says that still pending registration.

    — by Kirsten Villacrusis 1 year ago

  • Hi. I registered in hello pag ibig last October 18, 2022 but I am still not approved until today. It says that it will only take 1 day but it is now on my second day. Please help me on this. Thank you.

    — by Jorace Karen Z. Requina 1 year ago

  • Why is your app asking me another to upload another copy of my valid id for the second time.. i have already given all that requires me to register my card but until now nothing is happening.. why?

    — by Evenizer 1 year ago

  • I have tried to retrieve my account, the app says wait for 24 hours since still pending approval but until now, there is no approval. It’s already been 4 days.

    — by Mara Melissa Tampus 1 year ago

  • Registration is taking too long to approve.. wTH

    — by Evenizer 1 year ago

  • Lastweek, I registered online to hello pagibig plus but until now there's no any updates or approval.when i registered it says that it takes 2wd to recieved a feedback, so i'm wondering now if there's any problem with my registration because I've been waiting for more than 3wd

    — by krizha ann reyes 1 year ago


    — by JOHN CARLS 1 year ago


    — by JOHN CARLS 1 year ago

  • I can't open in hello pag ibig using my. Cp number 09510768732 when I enter the pw its not correct even the otp was wrong can you please help to fix my problem

    — by Jessa Mae C. Lingon 1 year ago

  • not approve
    biglang approve
    pagka transfer
    di na naman approve
    masama nyan
    nabawasan yun balance ko
    tapos di na approve
    at di naman na transfer yun pera
    san napunta yun pera ko

    — by hector gabriel 1 year ago

  • i registered in hello pag ibig but i can't use it because it is not yet approve. thank you

    — by jennifer de belen 1 year ago

  • di maka transfer
    may laman naman

    — by hector gabriel 1 year ago

  • Ngfund transfer ako to my own account using hello pag ibig. Hindi ko po na received ug money. Ano po gagawin?

    — by Mary Sofia-Jane Perez 1 year ago

  • I cancel my virtual master card subscription. 100 will be transfered back to me?

    — by Zharalyn Enriquez 1 year ago

  • I want to follow up the approval of my hello pag ibig app.

    — by Zharalyn Enriquez 1 year ago

  • i tried to activate my hello pagibig app but until now it is not activated pls help to check. thank you

    — by sheena llanora 1 year ago

  • Hello po I've already had a pending request for the account recovery of my hello PAGIBIG account. They said I have to wait 24 hours. But it has been 2 days po. Nung October 11 pa ako nagsubmit sana po pakibilisan nandun po loan ko need ko po yung sana naman po maawa kayo :(

    — by Jovy Lintag 1 year ago

  • nag registered po kasi ako sa Hello Pag -ibig apps kaso need po ng approval para makapag transfer po ako ng cash ilang days po ba bago maproved? thank you

    — by Nina Riza A. Constantino 1 year ago

  • My registration is still waiting for approval. I can't transfer money.

    — by RAYLEEN LOU BAYRON 1 year ago

  • Hindi pa rin po approve yung hello pag ibig app thats why hindi ko po nagagamit yung ibang features including yung Transfer Fund.Anu po dapat gawin?thanks

    — by Anthony Dela Torre 1 year ago

  • I forgot my loyalty card PIN

    — by Nicnan 1 year ago

  • Good afternoon ma'am/sir. Hoping for your quick approval of my Hello Pag-Ibig account so that I can access the other features of the app. Card number is 6029-1491-7729-2959 , account number is 917-10-562289-2 under Limuel Balleta. Thank you

    — by LIMUEL BALLETA 1 year ago

  • Bakit di po kayo mag update sa mga complaints nyo?!!!

    — by Aracel Noa 1 year ago

  • Sobrang tagal naman 2 weeks na di para approved acct ko

    — by Aracel Noa 1 year ago

  • I did use buy load using the application and it says that their is a delayed and and to try again after an hour and that I will not be debited. However, on the transaction history it shows their that I was deducted.

    — by Maria Erma Ruda Limguis 1 year ago

  • My registration to hello pagibig is still pending. Need to transfer money urgent. Please assist. Thanks

    — by Maria Rosario O Duron 1 year ago

  • My registration to hello pagibig is still pending for approval. Need to transfer money, urgent. Please assist. Thank you

    — by Maria Rosario O Duron 1 year ago

  • Good day.

    My old phone was destroyed that is why I would like to register my new phone in my Pag-Ibig app. It says that it will send a verification code in this email but I did not receive any email as regards to the verification code. In this regard, I would also like to update my email address.

    Thank you for helping me resolve this issue

    — by Juday01 1 year ago

  • i transferred money from hello pag ibig AUB to was deducted to my AUB hello pag ibig but it didnt transferred to my BDO

    kindly call me 09263608018

    — by Alfred Balgos 1 year ago

  • I registered to hello pag ibig app, but why im still not yet approve, its says my registration still for approval why it took so long? Its been 3 days ago.

    — by Aracel Noa 1 year ago

  • Waiting for an update on the status of my Hello Pag-ibig App Registration; it has been 4 days. There was no SMS received within the next banking day.

    — by Krishna Marie Jontarciego 1 year ago

  • Hi, I would like to follow up my registration approval last Sept. 30, 2022? no updates yet.

    — by Allan Culanay 1 year ago

  • I am trying to open a Hello Pag-ibig account and when I enter the Loyalty Card details, it is saying that account is already linked. I want to have an account so I can do mobile banking with the Loyalty Card

    — by Carla Mae Daen 1 year ago

  • hello po panu ko po ma recover account ko sa hello pag ibig na hack po kasi nag iba email na naka sign in kaya diko po ma recover account ko

    — by deejay salindong 1 year ago

  • Cannot register using hello pag ibig app. Invalid password / PIN.

    — by Ariel De Leon Peña 1 year ago

  • To reset my password Hello pagibig banking app

    — by Janno Rey Laore 1 year ago

  • 5 days have pass . pero d pa dn naapproved yung Hello pag ibig ko . d ako makapagtransfer money .

    — by JUDY ANN EBANO 1 year ago

  • I register in Hello Pagibig App but the application pop up that my Account does not exist

    — by Mae Ann Deza 1 year ago

  • My pag ibig hello account is still waiting for approval ,it has been almost 5 cays,i need to transfer funds

    — by Nieva glenna villegas 1 year ago

  • Hello,

    I just recently got my Loyalty card plus from Pag-ibig and I downloaded the app and try to change pin but the change pin is grayed out and says my registration is still for approval.
    Can I follow up on the registration approval?

    Thank you!

    — by Marie Cielo Sison 1 year ago

  • my registration hello pagibig is still for approval

    — by Josuah 1 year ago

  • Sir/Maam
    Good day
    Im Anthony Patagnan Juanes requesting to update my information email address on my helloPag-ibig account from my old email add juanesanthony@redacted to my new email add juanesanthony413@redacted in order to rcvd a verification code.
    Hoping for your kind assesstance. Thanks

    Very truly yours
    Anthony Patagnan Juanes

    — by Anthony Patagnan Juanes 1 year ago

  • I cannot use the app as it always says it is for approval. I followed all the instructions. How to have it approved?

    — by Marie Sol P. Reyes 1 year ago

  • Your registration is still for approval. Some Features are limted

    — by Andrei Louis M. Licong 1 year ago

  • Status po ng hello pagibig app registration ko

    — by Adriana Micahella Echano 1 year ago

  • cant able to log in to other device
    error : unregistered device once i click to registered the device to send onetime pin it show incorrect email

    — by benny loyd 1 year ago

  • I am done with the hello pagibig app but it’s still for approval and I am unable to do anything on it. It’s been days now since I registered. Please help.

    — by Ariane M. Tinio 1 year ago

  • how to recovery my account password

    — by angelito manlolo 1 year ago

  • Hello I no longer have access to the current email address and phone number that is linked to my hello pag ibig app, how can I update it?

    — by Nenie Natividad 1 year ago

  • Im trying to open my hello pag ibig account but i cant retreive my email address and phone number

    — by Nenie Natividad 1 year ago

  • I forgot either my username and password of my Hello Pagibig mobile app, been verifying it for 3 times and was kept denied. I would like to just to please send an email on my registered email address for me to retrieve and change my username and password. Thank you.

    — by Aprilyn G. Daulong 1 year ago

  • I forgot my USER ID and password. Please help me.

    — by MA. BELINDA M. DE CHAVZ 1 year ago

  • I sent money using my Hello PagIbig account to a wrong gcash number. What can I do?

    — by JONATHAN SEVILLA quines 1 year ago

  • I transfered my money from the hello pag ibig acc to my land bank acc. there was an error but the money was still deducted from the pag ibig acc app but when I checked my land bank account the transfered amount did not reflect

    — by Robert G Tarona Jr 1 year ago

  • I transfer money to a friends G-Cash account for a payment but i incorrectly typed in the last digit of her number. I wanted to have that many for reversal as soon as possible because i tried to contact the number but they keep rejecting my calls.

    — by Jane Mendez 1 year ago

  • I can't use other functions of hello pagibig.

    — by Jesuseph Mirro Descargar 1 year ago

  • Please help me retrieve my aub pag ibig loyalty card Pin code.

    — by Marvin Sanchez 1 year ago

  • Hello,
    I just recently got my Loyalty card plus from Pag-ibig and I downloaded the app and try to change pin but the change pin is grayed out and says my registration is still for approval.
    Can I follow up on the registration approval?


    — by LIANNE DUNGCA CHUA 1 year ago

  • i forgot my pin how do i recover or retrieve my pin how to process

    — by claritha flores 1 year ago

  • I register at hello pag ibig, but when i try to submit it was failed because of my poor connection but i try this day and it says your account was already linked.

    — by Elvie Madronio 1 year ago

  • I cannot login in my hello pag-ibig mobile app, and i entered a wrong email add, so I cannot received the verification code to login.

    — by rhea avila 1 year ago

  • Good day! Nakaregister ako sa HELLO PAGIBIG APP po on August 22, 2022. Pero until now po hindi ko parin po magamit ang other function ng app like fund transfer and changing of password. Hoping po na maupdate po ako if approve po registration ko po. Salamat

    — by Mark B. Ganancial 1 year ago

  • i can’t register thru hello pag-ibig app, account doesn’t exist, what should i do?.

    — by Melissa Rose Sapin 1 year ago

  • Good Day, i recently had my Loyalty Card Plus through Pagibig Application and tried to register it through Hello Pagibig App. its been how many days and the App always says that YOUR REGISTRATION IS STILL FOR APPROVAL. SOME FEATURES ARE LIMITED, kindly help please, my card number is 6029149205810020 and account number is 920-10-239862-2, waiting for your quick response, Thank you.

    — by jbreynne 1 year ago

  • My account does not exist how to open again

    — by Rey Luzarita 1 year ago

  • good day maam/sir i did not recieved any temporary password when i finish creating an account. in pag-ibig.
    how do i get my temporary password?
    is there any chance that i can change my email adddress so i can get the temporary password?

    — by eugene javin 1 year ago

  • Follow up for my account approval

    — by Angelo Alperes 1 year ago

  • Hello I no longer have access to the current email address that is linked to my hello pag ibig app, how can I update it?

    — by Kimberly jean balugo 1 year ago

  • I registered an account on Hello Pag-ibig last Friday. Why is it it takes too long for the approval of registration on your app? According to Google, it takes on one business day.

    — by Hazel Faith Clavel 1 year ago

  • Hi good afternoon po inform ko lang po kasi simula po nung nag change number po aq sa hellopagibig. kapag nag wiwithraw po ako ay invalid transaction at tumawag na po ako sa inyong landline# at ang sabi kailangan lang daw po e activate sana po ay agaran pong maaksyunan. salamat, name: Edrem Zamudio

    — by edrem zamudio 1 year ago

  • Invalid Transaction when I'm withdrawing the money
    And can't transfer money on the app

    — by Franzel De Guzman 1 year ago

  • Hi. It's been 4 days since I registered to hello pag-ibig but my account is still not yet verified. May I know what is happening? Thanks.

    — by Crisanta Benitez 1 year ago

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