contact HelloPag-IBIG by AUB

Contact HelloPag-IBIG by AUB

Published by Asia United Bank
Updated: Sep 23, 2022



Report an issue with HelloPag-IBIG.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with HelloPag-IBIG by AUB?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Asia United Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



HelloPag-IBIG by AUB Features and Description

Hello Pag-IBIG is the companion app of the Pag-IBIG Loyalty Card Plus powered by AUB. Download the Hello Pag-IBIG app and register your Pag-IBIG Loyalty Card Plus powered by AUB now to enjoy digital financial services that is secure, fast and efficient. Sa Hello Pag-IBIG app, you can manage your funds conveniently, anytime, anywhere! ✓ Maaari mong makita sa Hello Pag-IBIG app kung credited na ang iyong loan proceeds. ✓ Mag-ipon at maghulog sa inyong Pag-IBIG MP2 savings ✓ Magbayad ng inyong monthly loan amortization sa housing loan, multi-purpose loan at calamity loan sa Pag-IBIG. I-enjoy ang iba pang karagdagang services tulad ng ✓ Real time fund transfer to other banks and ewallets via InstaPay ✓ Makatanggap ng pera gamit ang iyong sariling QR PH code na ma-gegenerate sa iyong Hello Pag-IBIG app. ✓ Makapag CASH IN or top up sa mga 711 branches nationwide. ✓ Makapag PERA PADALA to your loved ones through our cash out partners (Cebuana Lhuiller, Palawan, LBC Express, M. Lhuiller and AUB branches) ✓ Bumili ng PREPAID LOAD (Globe, Smart, Sun, PLDT, Meralco, DITO) ✓ Magbayad ng BILLS for electricity, credit cards, tuition fees, at iba pang utilities. ✓ Makapag SCAN TO PAY via QR code sa kahit saang QR PH P2M merchant nationwide. ✓ Mag-online shopping gamit ang Hello Pag-IBIG Virtual Mastercard. ✓ Mag-withdraw gamit ang iyong Pag-IBIG Loyalty Card Plus sa lahat ng BancNet ATMs or i-swipe ito at gamiting pambayad sa groceries at ibang shops, nationwide. I-register na ang iyong Pag-IBIG Loyalty Card Plus powered by AUB today!

contact HelloPag-IBIG by AUB image 2   contact HelloPag-IBIG by AUB image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • mali po kasi yung nalagay kong email sa aking PAG IBIG APP. kaya hindi kopo maopen sa APP yung account ko. paano po ba baguhin yung email? hindi ko maretrieve dahil wrong spelling yung email address ko.

    — by ma angelica pelayo 1 week ago


  • Good why account does not exist. While im trying to register to hello pag ibig app.

    Thank you

    — by Richard emejas 1 week ago


  • I installed a hellopagibig app and registered but then po kailangan still on approvaal pa bago magamit no balance po yun, at gusto ko palitan ng pin pero wala doon salamaat.

    — by Ariel legion 1 week ago


  • Hi kindly you help me with my concern hello pag hello pag ibig app deducted 2180+ but it was never transfer to my gcash account yesterday 1:30am I need my money back please help the app itself don't have customer service.

    — by Michelle 1 week ago


  • Hi I would like to ask for help I have send money to my gcash account via pagibig app and it deduct my money but wasn't received notification to my gcash or the receipt after hitting send it say error duplicate but It wasn't send successfuly

    — by Michelle 2 weeks ago


  • Good day Sir/Maam,i want to recover my Hello Pagibig account with my new cellphone number,my registered number in my account was stolen,i forgot my password.I am hoping for your response.Thank you.

    — by Maila G. Iluzada 2 weeks ago


  • tpos sa app email or mobile number daw pwede na sa username eh email naka registered sa pag log in ko tpos pag nilagay putol kasi for mobile number lang ang input.eh nakalagay sa option email/mobile no.
    hope u can fix it.

    — by precito lluisma 3 weeks ago


  • di na po ako maka login sa hello pagibig app.try ko elogin old Mobile no.ko po wrong daw po eh new sim na po gamit ko.na forgot ko nmn po qng password tpos sa app ayaw yung email konneed daw mobile no.pero ayaw nmn.can u help on this

    — by precito lluisma 3 weeks ago


  • I cannot access my pag ibig app. It says that still pending registration.

    — by Angelea 3 weeks ago


  • My hello pag ibig is still pending for approval. Its been a week already. Need your help please.

    — by Jasty Jane Abillar 4 weeks ago


  • I have hello pag-ibig mobile app but tje features are limited. It says my registration is still for approval. My question is how many days these features like transferring funds and laying bills would be working?

    — by Ronnel John Palomar 1 month ago


  • I cannot access my pag ibig app. It says that still pending registration.

    — by Kirsten Villacrusis 1 month ago


  • Hi. I registered in hello pag ibig last October 18, 2022 but I am still not approved until today. It says that it will only take 1 day but it is now on my second day. Please help me on this. Thank you.

    — by Jorace Karen Z. Requina 1 month ago


  • Why is your app asking me another to upload another copy of my valid id for the second time.. i have already given all that requires me to register my card but until now nothing is happening.. why?

    — by Evenizer 1 month ago


  • I have tried to retrieve my account, the app says wait for 24 hours since still pending approval but until now, there is no approval. It’s already been 4 days.

    — by Mara Melissa Tampus 1 month ago


  • Registration is taking too long to approve.. wTH

    — by Evenizer 1 month ago


  • Lastweek, I registered online to hello pagibig plus but until now there's no any updates or approval.when i registered it says that it takes 2wd to recieved a feedback, so i'm wondering now if there's any problem with my registration because I've been waiting for more than 3wd

    — by krizha ann reyes 1 month ago


  • HI PO, NAG TRANSFER FUNDS PO AKO TO GCASH PERO MALI PO YUNG ACCOUNT NO. OR CELLPHONE NO. NA NA TYPE KO PO PERO YUNG ACCOUNT NAME TAMA NAMM PO. PAANO PO MA CANCEL YUN? PAG SEND KO PO KASI NAY LUMABAS NA ERROR DEBTING FUNDS PERO PAG REFRESH KO WALA NA PO NA TRANSFER NAPO , PWEDR PO BA MA BALKK YUN? HUHU

    — by JOHN CARLS 1 month ago


  • I TRANSFER MONEY VIA HELLO PAG IBIG APP TO GCASH BUT I TYPE THE WRONG ACCOUNT NO. BUT THW ACCOUNT NAME IS CORRECT , CAN I MAKE THIS REFUND?

    — by JOHN CARLS 1 month ago


  • I can't open in hello pag ibig using my. Cp number 09510768732 when I enter the pw its not correct even the otp was wrong can you please help to fix my problem

    — by Jessa Mae C. Lingon 1 month ago


  • not approve
    biglang approve
    pagka transfer
    di na naman approve
    masama nyan
    nabawasan yun balance ko
    tapos di na approve
    at di naman na transfer yun pera
    san napunta yun pera ko

    — by hector gabriel 1 month ago


  • i registered in hello pag ibig but i can't use it because it is not yet approve. thank you

    — by jennifer de belen 1 month ago


  • di maka transfer
    may laman naman

    — by hector gabriel 1 month ago


  • Ngfund transfer ako to my own account using hello pag ibig. Hindi ko po na received ug money. Ano po gagawin?

    — by Mary Sofia-Jane Perez 1 month ago


  • I cancel my virtual master card subscription. 100 will be transfered back to me?

    — by Zharalyn Enriquez 1 month ago


  • I want to follow up the approval of my hello pag ibig app.

    — by Zharalyn Enriquez 1 month ago


  • i tried to activate my hello pagibig app but until now it is not activated pls help to check. thank you

    — by sheena llanora 1 month ago


  • Hello po I've already had a pending request for the account recovery of my hello PAGIBIG account. They said I have to wait 24 hours. But it has been 2 days po. Nung October 11 pa ako nagsubmit sana po pakibilisan nandun po loan ko need ko po yung sana naman po maawa kayo :(

    — by Jovy Lintag 1 month ago


  • nag registered po kasi ako sa Hello Pag -ibig apps kaso need po ng approval para makapag transfer po ako ng cash ilang days po ba bago maproved? thank you

    — by Nina Riza A. Constantino 1 month ago


  • My registration is still waiting for approval. I can't transfer money.

    — by RAYLEEN LOU BAYRON 1 month ago


  • Hindi pa rin po approve yung hello pag ibig app thats why hindi ko po nagagamit yung ibang features including yung Transfer Fund.Anu po dapat gawin?thanks

    — by Anthony Dela Torre 1 month ago


  • I forgot my loyalty card PIN

    — by Nicnan 1 month ago


  • Good afternoon ma'am/sir. Hoping for your quick approval of my Hello Pag-Ibig account so that I can access the other features of the app. Card number is 6029-1491-7729-2959 , account number is 917-10-562289-2 under Limuel Balleta. Thank you

    — by LIMUEL BALLETA 1 month ago


  • Bakit di po kayo mag update sa mga complaints nyo?!!!

    — by Aracel Noa 1 month ago


  • Sobrang tagal naman 2 weeks na di para approved acct ko

    — by Aracel Noa 1 month ago


  • I did use buy load using the application and it says that their is a delayed and and to try again after an hour and that I will not be debited. However, on the transaction history it shows their that I was deducted.

    — by Maria Erma Ruda Limguis 1 month ago


  • My registration to hello pagibig is still pending. Need to transfer money urgent. Please assist. Thanks

    — by Maria Rosario O Duron 1 month ago


  • My registration to hello pagibig is still pending for approval. Need to transfer money, urgent. Please assist. Thank you

    — by Maria Rosario O Duron 1 month ago


  • Good day.

    My old phone was destroyed that is why I would like to register my new phone in my Pag-Ibig app. It says that it will send a verification code in this email but I did not receive any email as regards to the verification code. In this regard, I would also like to update my email address.

    Thank you for helping me resolve this issue

    — by Juday01 1 month ago


  • i transferred money from hello pag ibig AUB to BDO..it was deducted to my AUB hello pag ibig but it didnt transferred to my BDO

    kindly call me 09263608018

    — by Alfred Balgos 1 month ago


  • I registered to hello pag ibig app, but why im still not yet approve, its says my registration still for approval why it took so long? Its been 3 days ago.

    — by Aracel Noa 1 month ago


  • Waiting for an update on the status of my Hello Pag-ibig App Registration; it has been 4 days. There was no SMS received within the next banking day.

    — by Krishna Marie Jontarciego 1 month ago


  • Hi, I would like to follow up my registration approval last Sept. 30, 2022? no updates yet.

    — by Allan Culanay 1 month ago


  • I am trying to open a Hello Pag-ibig account and when I enter the Loyalty Card details, it is saying that account is already linked. I want to have an account so I can do mobile banking with the Loyalty Card

    — by Carla Mae Daen 1 month ago


  • hello po panu ko po ma recover account ko sa hello pag ibig na hack po kasi nag iba email na naka sign in kaya diko po ma recover account ko

    — by deejay salindong 1 month ago


  • Cannot register using hello pag ibig app. Invalid password / PIN.

    — by Ariel De Leon Peña 1 month ago


  • To reset my password Hello pagibig banking app

    — by Janno Rey Laore 2 months ago


  • 5 days have pass . pero d pa dn naapproved yung Hello pag ibig ko . d ako makapagtransfer money .

    — by JUDY ANN EBANO 2 months ago


  • I register in Hello Pagibig App but the application pop up that my Account does not exist

    — by Mae Ann Deza 2 months ago


  • My pag ibig hello account is still waiting for approval ,it has been almost 5 cays,i need to transfer funds

    — by Nieva glenna villegas 2 months ago


  • Hello,

    I just recently got my Loyalty card plus from Pag-ibig and I downloaded the app and try to change pin but the change pin is grayed out and says my registration is still for approval.
    Can I follow up on the registration approval?

    Thank you!

    — by Marie Cielo Sison 2 months ago


  • my registration hello pagibig is still for approval

    — by Josuah 2 months ago


  • Sir/Maam
    Good day
    Im Anthony Patagnan Juanes requesting to update my information email address on my helloPag-ibig account from my old email add [email protected] to my new email add [email protected] in order to rcvd a verification code.
    Hoping for your kind assesstance. Thanks

    Very truly yours
    Anthony Patagnan Juanes

    — by Anthony Patagnan Juanes 2 months ago


  • I cannot use the app as it always says it is for approval. I followed all the instructions. How to have it approved?

    — by Marie Sol P. Reyes 2 months ago


  • Your registration is still for approval. Some Features are limted

    — by Andrei Louis M. Licong 2 months ago


  • Status po ng hello pagibig app registration ko

    — by Adriana Micahella Echano 2 months ago


  • cant able to log in to other device
    error : unregistered device once i click to registered the device to send onetime pin it show incorrect email

    — by benny loyd 2 months ago


  • I am done with the hello pagibig app but it’s still for approval and I am unable to do anything on it. It’s been days now since I registered. Please help.

    — by Ariane M. Tinio 2 months ago


  • how to recovery my account password

    — by angelito manlolo 2 months ago


  • Hello I no longer have access to the current email address and phone number that is linked to my hello pag ibig app, how can I update it?

    — by Nenie Natividad 2 months ago


  • Im trying to open my hello pag ibig account but i cant retreive my email address and phone number

    — by Nenie Natividad 2 months ago


  • I forgot either my username and password of my Hello Pagibig mobile app, been verifying it for 3 times and was kept denied. I would like to just to please send an email on my registered email address for me to retrieve and change my username and password. Thank you.

    — by Aprilyn G. Daulong 2 months ago


  • I forgot my USER ID and password. Please help me.

    — by MA. BELINDA M. DE CHAVZ 2 months ago


  • I sent money using my Hello PagIbig account to a wrong gcash number. What can I do?

    — by JONATHAN SEVILLA quines 2 months ago


  • I transfered my money from the hello pag ibig acc to my land bank acc. there was an error but the money was still deducted from the pag ibig acc app but when I checked my land bank account the transfered amount did not reflect

    — by Robert G Tarona Jr 2 months ago


  • I transfer money to a friends G-Cash account for a payment but i incorrectly typed in the last digit of her number. I wanted to have that many for reversal as soon as possible because i tried to contact the number but they keep rejecting my calls.

    — by Jane Mendez 2 months ago


  • I can't use other functions of hello pagibig.

    — by Jesuseph Mirro Descargar 2 months ago


  • Please help me retrieve my aub pag ibig loyalty card Pin code.

    — by Marvin Sanchez 2 months ago


  • Hello,
    I just recently got my Loyalty card plus from Pag-ibig and I downloaded the app and try to change pin but the change pin is grayed out and says my registration is still for approval.
    Can I follow up on the registration approval?

    Thanks,
    Lianne

    — by LIANNE DUNGCA CHUA 2 months ago


  • i forgot my pin how do i recover or retrieve my pin how to process

    — by claritha flores 3 months ago


  • I register at hello pag ibig, but when i try to submit it was failed because of my poor connection but i try this day and it says your account was already linked.

    — by Elvie Madronio 3 months ago


  • I cannot login in my hello pag-ibig mobile app, and i entered a wrong email add, so I cannot received the verification code to login.

    — by rhea avila 3 months ago


  • Good day! Nakaregister ako sa HELLO PAGIBIG APP po on August 22, 2022. Pero until now po hindi ko parin po magamit ang other function ng app like fund transfer and changing of password. Hoping po na maupdate po ako if approve po registration ko po. Salamat

    — by Mark B. Ganancial 3 months ago


  • i can’t register thru hello pag-ibig app, account doesn’t exist, what should i do?.

    — by Melissa Rose Sapin 3 months ago


  • Good Day, i recently had my Loyalty Card Plus through Pagibig Application and tried to register it through Hello Pagibig App. its been how many days and the App always says that YOUR REGISTRATION IS STILL FOR APPROVAL. SOME FEATURES ARE LIMITED, kindly help please, my card number is 6029149205810020 and account number is 920-10-239862-2, waiting for your quick response, Thank you.

    — by jbreynne 3 months ago


  • My account does not exist how to open again

    — by Rey Luzarita 3 months ago


  • good day maam/sir i did not recieved any temporary password when i finish creating an account. in pag-ibig.
    how do i get my temporary password?
    is there any chance that i can change my email adddress so i can get the temporary password?

    — by eugene javin 3 months ago


  • Follow up for my account approval

    — by Angelo Alperes 3 months ago


  • Hello I no longer have access to the current email address that is linked to my hello pag ibig app, how can I update it?

    — by Kimberly jean balugo 3 months ago


  • I registered an account on Hello Pag-ibig last Friday. Why is it it takes too long for the approval of registration on your app? According to Google, it takes on one business day.

    — by Hazel Faith Clavel 3 months ago


  • Hi good afternoon po inform ko lang po kasi simula po nung nag change number po aq sa hellopagibig. kapag nag wiwithraw po ako ay invalid transaction at tumawag na po ako sa inyong landline# at ang sabi kailangan lang daw po e activate sana po ay agaran pong maaksyunan. salamat, name: Edrem Zamudio

    — by edrem zamudio 3 months ago


  • Invalid Transaction when I'm withdrawing the money
    And can't transfer money on the app

    — by Franzel De Guzman 3 months ago


  • Hi. It's been 4 days since I registered to hello pag-ibig but my account is still not yet verified. May I know what is happening? Thanks.

    — by Crisanta Benitez 3 months ago


  • Hi, I just reinstalled the app. it sent a verification code in my email but I received no code. No matter how many times I resent the code. Please help. I need to log in to the app ASAP. Thank you

    — by Jelamae Conejar 3 months ago


  • Maya bank inc. emailed me that they did not receive any amount that i transferred and they are referring me to coordinate with aub for reversal transaction.

    — by MAY CARLENE ARRAS 3 months ago


  • Good day! I transfer 20,000 pesos thru Hellomoney pag ibig bank last night around 10:08Pm to my Maya bank account but I didn't receive the money. I already report it to aub and also to maya bank. Also they told me to email in your site for coordinating. I hope you read and process this email. THANKYOU

    — by MAY CARLENE ARRAS 3 months ago


  • Kailan ko marerecieved ang text na approved na ang registration ko sa hello pag-ibig.. Kailangan ko itransfer ang pera dahil may babayaran ako thru e-wallet

    — by Ailyn De Guzman 3 months ago


  • i havent received my registration approval.!! Its been a week now..

    — by andrea marquez 3 months ago


  • Good day! It has been more than 24 hours since I downloaded hello pag ibig app. I cannot change my pin yet. What to do?

    — by daphne untaran 3 months ago


  • May i kindly followup the approval of my hello pag ibig ? HDMF20211028094223-1

    — by April Joy Manalili 3 months ago


  • i havent received my registration approval.!!

    — by andrea marquez 3 months ago


  • I cant reset my passsword

    — by Iluminada Tubo 3 months ago


  • Verification status

    — by REYMART TOÑACAO 3 months ago


  • Nag transfer money po ako Ng 6k from bdo account ko po pero yung account number ko po is kulang Ng isang zero sa unahan pero nag proceed pa rin po sya at kumaltas pa rin po sa balance ko

    — by Barbara Mae Caraga 3 months ago


  • hello I would like to follow up my hello pag ibig appication

    — by Joylyn Grace Porras 3 months ago


  • How can i change my phone number registered in my hello pagibig app? Hindi ko magamit kasi iba na no. na gamit ko ngaun. I can't receive the otp being sent in my previous no...thanks

    — by Joy Belle A. Guzman 3 months ago


  • How long does the approval takes,?I cant use my hello Pag ibig app,cant transfer money since i forgot my pin,Hope it will fixed as soon as possible

    — by Tristan C Musa 3 months ago


  • Goodday! I would like to change and fix may account/email address
    thank you in advance

    — by samuel edejer jr 3 months ago


  • Your HelloPag-IBIG Mobile App registration with Ref#: HMDF20220222084719-2 was RETURNED. Please log into HelloPag-IBIG to upload your valid ID. Thank you. But i cannot access my account because it was returned.

    — by Fernando Abot 3 months ago


  • There's no verification code that is being sent via my email to register an account via app

    — by Misty Jhena Tessa Antonio 3 months ago







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