Contact AT&T Personal Cloud Customer Service

Why should I report an Issue with AT&T Personal Cloud?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AT&T Services, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Securely store photos, videos, documents and more across devices and operating systems - all in one safe place and only accessible to you. •Automatically backup and sync your photos, videos, documents and more. •Access your content across operating systems and device types. •Protect sensitive documents such as passports and licenses or even secure your passwords by storing them in a PIN-protected Private Folder. •Relive and share your favorite memories with weekly Flashbacks and Highlights. •Enhance your photos with a personalized touch using filters, AI tools and more.

2. You must maintain your qualifying AT&T wireless service, or your AT&T Personal Cloud subscription will be canceled.

3. After 30 day trial, your subscription will automatically renew at the then-prevailing rate (currently min. $4. 99/mo. + tax), billed to the payment method on file with your AT&T wireless service account, unless you cancel.

4. If canceled for any reason, you will be unable to upload to your Personal Cloud and all your AT&T Personal Cloud data will be permanently deleted within 30 days.

5. Protect your precious memories with AT&T Personal Cloud.

6. AT&T Personal Cloud 30 Day Trial: New AT&T Personal Cloud users only.

7. Try FREE for 30 days; then pay just $4. 99/mo. + tax. for 500GB, $9. 99/mo. + tax. for 2TB or $19. 99/mo. + tax. for Unlimited, after that.

8. Compatible device required. Access in U. S. only.

9. Pricing, features, and terms subject to change & may be modified or discontinued at any time without notice.

1. When I call they say I've used all the data, but according to their own usage monitor I've used 59MB.This is yet another AT&T insidious SCAM!!! I was just told I'm being charged a monthly fee per phone for this app that came pre-installed on phones I purchased back in 2021!! Why was I not made aware of this at the time I purchased the phones?? This is only one example of the many scams I've found AT&T guilty of as they seem to get away with stealing from their customers by slipping in small fees or charges that mostly go unnoticed.I sent an email to the address you told me to contact you at.

2. Other than that, it's excellent! I highly recommend it! A+ Update: Please speak with your developers about making it so that the cloud automatically backs up your device photos, videos, and other files without constantly prompting you through push notifications to do so! Also, there's no "contact us" option I could find in the app.

3. I would like to get it working againDoesn't find a lot of of data to backup even though they're right in ph storage original folders & no other cloud storage has been an issue.

4. App is a bust.Horrible!! Cannot even download the app, just keeps spinning and saying "pending"!! Not to mention I have not been able to send verizon customers a text thru the messaging app for over 2 weeks.

5. A $1k phone, but the true cost is my personal data going EVERYWHERE.Well because it always downloads and they never let me use it so I don't know why I have to download the appAnother annoying useless app that tries to hog all the resources on your phone.

6. Sorry, we can't connect to the cloud service at this time." I also see other people having this issue with the same error.

7. I love it! Great value and piece of mind! The only improvement that could be made is an auto backup feature that doesn't require you to backup all the time.

8. When will we be able to buy and use a phone with what WE want on it? Plus because this is prepaid phone, these people have not turned on my data.

9. I switched to AT&T wireless and got a Samsung phone loaded with redundant bloatware I don't control.

10. Also, backups are extremely slow compared to comparable apps, & the app took a very long to connect to the internet even though we have one of the fastest possible connections & I even checked to make sure it was operating at top speed, which it was.

11. Still love the amount of storage space I get with the plan I have, it's a fantastic value.I never used this feature, not even during the free trial, yet I can't uninstall the app.

1. Fix AT&T Personal Cloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AT&T Personal Cloud: Restarting the app will resolve most errors.
2. Update the AT&T Personal Cloud App. Here is how:
   1. On Android goto PlayStore » Search for "AT&T Personal Cloud" » Open AT&T Personal Cloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AT&T Personal Cloud » click "UPDATE".
3. Clear AT&T Personal Cloud app cache: Clearing cached data will force your app to retrieve the latest data directly from AT&T Personal Cloud servers.
   1. On Android, goto Settings » Apps » Select "AT&T Personal Cloud" » click Storage » click "Clear Cache".
4. Check AT&T Personal Cloud app permissions. If any of these permissions required to use your device's features are disenabled, AT&T Personal Cloud might not work.
5. Uninstall and reinstall AT&T Personal Cloud. If nothing else has worked, completely uninstall AT&T Personal Cloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AT&T Personal Cloud not working

2. Fix AT&T Personal Cloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AT&T Personal Cloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AT&T Personal Cloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AT&T Personal Cloud may not be able to connect to the Internet when running in the background.