Published by AT&T Services, Inc. on Sep 25, 2024

Report an issue with AT&T Cell Booster.
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Why should I report an Issue with AT&T Cell Booster?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AT&T Services, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AT&T Cell Booster

1. Manage your AT&T Cell Booster and Cell Booster Pro with the AT&T Cell Booster App.

2. Sign in with your myAT&T, Premier or FirstNet User ID and password to get started!

3. Set up, manage, and troubleshoot all in one place.

4. The AT&T Cell Booster app is available to AT&T Mobility customers who have the AT&T Cell Booster or AT&T Cell Booster Pro device.

AT&T Cell Booster Customer Insights

1. I've probably spoken with tech supports about 15 hours total!Booster sucks worthless been on phone 3 different day's can't use it won't boot up an u all can't fix over 200 for New oneThe device works great but I don't understand the app because most of the time it says that the booster's info is unavailable even when there is nothing wrong and why isn't the app more helpful I mean it won't even tell you what the led stays/colors actually meanCan't even get the app to download even though it tells me it has been.

2. AT&T should subsidize my broadband bill if they expect me to provide all AT&T phones in the neighborhood with an enhanced signal.They don't tell you that 3 ports have to be opened in your router by your internet service provider.

3. Call internet supplier and open ports.Solution. Cell booster just would not connect.

4. If it does not work soon, I will be changing provider.Why do I require this app to manage the new cell booster when my old micro-cell didn't require such? Also, now with the new cell booster all of my neighbors can piggyback off my connection and drag down my home's broadband.

5. After experimentation.....my cell booster runs through a tp-link wifi extender for my ATT pace router.

6. There's no way to regulate which AT&T phones are permitted to use my cell booster.

7. I had to open a few ports on my router per the instructions on the website under troubleshooting, but it works without an issue now even right next to my router.

8. Finally I was told to call my Internet support team and have them open more ports.

9. My cell booster has not worked more than it has.

10. You will receive an email when the booster is registered and then another when it is activated.

11. You can only find out if you happen to get a tech support person who knows this, and then you're lucky enough to get a tech person from your ISP who knows how to do it.

Steps to Troubleshoot & Fix AT&T Cell Booster Issues

1. Fix AT&T Cell Booster Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AT&T Cell Booster: Restarting the app will resolve most errors.
  2. Update the AT&T Cell Booster App. Here is how:
    1. On Android goto PlayStore » Search for "AT&T Cell Booster" » Open AT&T Cell Booster » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AT&T Cell Booster » click "UPDATE".
  3. Clear AT&T Cell Booster app cache: Clearing cached data will force your app to retrieve the latest data directly from AT&T Cell Booster servers.
    1. On Android, goto Settings » Apps » Select "AT&T Cell Booster" » click Storage » click "Clear Cache".
  4. Check AT&T Cell Booster app permissions. If any of these permissions required to use your device's features are disenabled, AT&T Cell Booster might not work.
  5. Uninstall and reinstall AT&T Cell Booster. If nothing else has worked, completely uninstall AT&T Cell Booster then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AT&T Cell Booster not working


2. Fix AT&T Cell Booster Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AT&T Cell Booster be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AT&T Cell Booster not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AT&T Cell Booster may not be able to connect to the Internet when running in the background.

Reported Issues