Contact Asset Tracking and Maintenance Customer Service

Why should I report an Issue with Asset Tracking and Maintenance?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Asset Infinity to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. my issue was resooved as soon as raised the ticket.I have tried to get the demo program 15 day trial going and the company never sends an email to initiate the trialMany times it's not working properly and it's very slowCan't use SKU or QR to enter in assets.

2. And also unable to find history of raised tickets in mobile app.This is the best app ever I discovered for fixed asset tracking and management.

3. An ideal application to keep proper track record of all IT & Non - IT Fixed Assets.great customer service.

4. While raising the ticket unable to attach multiple documents in mobile as it is in laptop and PC.

5. After trying multiple things & getting 'Invalid Organization' every time, and with no help, I think " yeah nah", and saving my time, hit Uninstall.

6. Overall the solution is best in class.Great experience! We're using this app for quite a long time.

7. Mobile version can only be used for viewing and further remarks.

8. 👍Not compatible with mobile devices.

9. Unable to even get started leaves me feeling dumb.

10. Splash screen asks for access to photos etc, so I tick yes.

11. Developer tip.."make it REAL easy for starters to get something happening.

1. Fix Asset Tracking and Maintenance Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Asset Tracking and Maintenance: Restarting the app will resolve most errors.
2. Update the Asset Tracking and Maintenance App. Here is how:
   1. On Android goto PlayStore » Search for "Asset Tracking and Maintenance" » Open Asset Tracking and Maintenance » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Asset Tracking and Maintenance » click "UPDATE".
3. Clear Asset Tracking and Maintenance app cache: Clearing cached data will force your app to retrieve the latest data directly from Asset Tracking and Maintenance servers.
   1. On Android, goto Settings » Apps » Select "Asset Tracking and Maintenance" » click Storage » click "Clear Cache".
4. Check Asset Tracking and Maintenance app permissions. If any of these permissions required to use your device's features are disenabled, Asset Tracking and Maintenance might not work.
5. Uninstall and reinstall Asset Tracking and Maintenance. If nothing else has worked, completely uninstall Asset Tracking and Maintenance then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Asset Tracking and Maintenance not working

2. Fix Asset Tracking and Maintenance Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Asset Tracking and Maintenance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Asset Tracking and Maintenance not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Asset Tracking and Maintenance may not be able to connect to the Internet when running in the background.