Contact Litchi Customer Service

Why should I report an Issue with Litchi for DJI Drones?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VC Technology Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Using state of the art computer vision algorithms, Litchi keeps your selection perfectly framed while you fly the drone.

2. With Litchi's Track mode, your DJI drone now understands what it sees.

3. By harnessing the power of your mobile phone, the Virtual Reality mode brings you the most immersive FPV experience.

4. Whether you are a professional or beginner, Litchi offers the most intuitive yet powerful waypoint engine.

5. Watch your autonomous flight in VR mode, or fly manually for added thrills.

6. This app is *NOT* compatible with the latest DJI drones (Mini 3, Mavic 3 Enterprise, etc).

7. Purchase Litchi today and get a 30% off coupon towards your Airdata.

8. Don't want to fly manually?

9. When starting the app for the first time, you need to be connected to Internet in order to validate the app with DJI servers.

1. Suggestion: enable recording of audio from the phone and drone video in the same file without having to record your screen.I went in nervously - unsure what I was doing.

2. I have a DJI Phantom 4 Pro and I am using a Motorola Z2 phone with 3 MB RAM using Android 7.1. Litchi is the only drone app I have installed on my phone so there is no conflict with the DJI Go 4.

3. Will have to try different amounts of photos to see if it helps.I purchased this app to start flying my Mavic air drone again after 2 years sitting on a shelf.

4. Bummer the track feature is useless though.I purchased Litchi primarily for the Follow mode.

5. I have gone from being terrified of using my drone with DJI Go to just flying my drone for the hell of it with Litchi.

6. Well worth the price and keep up the great work.I LOVE LITCHI.

7. The Track mode that uses AI to track any object you select on the screen needs work.

8. Also, watch out for obstacles before you enable Follow.I purchased Litchi about 2 months after I purchased my Mini SE.

9. On my phantom 3 pro the track mode does not work.

10. But I usually take over landing anyway.Works fine but you can't stitch the panoramas on Android which was the only reason I purchased (Mavic Mini 1).

11. It has lot's of tracking options and they work mostly great.

1. Fix Litchi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Litchi: Restarting the app will resolve most errors.
2. Update the Litchi App. Here is how:
   1. On Android goto PlayStore » Search for "Litchi" » Open Litchi for DJI Drones » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Litchi » click "UPDATE".
3. Clear Litchi for DJI Drones app cache: Clearing cached data will force your app to retrieve the latest data directly from Litchi servers.
   1. On Android, goto Settings » Apps » Select "Litchi for DJI Drones" » click Storage » click "Clear Cache".
4. Check Litchi app permissions. If any of these permissions required to use your device's features are disenabled, Litchi might not work.
5. Uninstall and reinstall Litchi. If nothing else has worked, completely uninstall Litchi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Litchi not working

2. Fix Litchi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Litchi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Litchi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Litchi may not be able to connect to the Internet when running in the background.