Contact Île-de-France Mobilités Customer Service

Why should I report an Issue with Île-de-France Mobilités?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Île-de-France Mobilités to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can also save your dematerialised tracks from one Android phone and transfer them to another Android phone. *Service available on all NFC-enabled smartphones from version Android 8 EXCEPT on the Google Pixel, Pixel 2, Pixel 2XL, Pixel 3, Pixel 3XL, Pixel 3a, Pixel 3a xl, Pixel 4, Pixel 4a, Pixel C, Pixel Slate, Nexus 5X, Nexus 6P and Nocturne. ** Service available on Samsung Galaxy Watch Series 4 and above (Wear OS 4). - Save your destinations (work, home, gym... - Personalize your profile (fast walker, with difficulties, reduced mobility... - Rent a car or a utility for a short period of time by choosing a Communauto car-sharing vehicle from a large choice of stations around you and reserve it without delay for the duration of your choice. --You already use the Île-de-France Mobilités application and appreciate its services?

2. Île-de-France Mobilités is there to help you on a daily basis: train, RER, metro, tramway, bus, bicycle, Vélib', carpooling, carsharing...

3. Avoid waiting in line at stations: buy your tickets from your phone! - Special tickets (Navigo Jeunes Week-end, anti-pollution package...

4. Purchased titles can then be recharged on a pass, stored in your phone* or on your compatible connected watch** (giving you the option of validating directly with one of the two).

5. Help us improve by sending us your suggestions using the contact form available via the menu.

6. Find the tools and information you need to organize your travel in Île-de-France.

7. Do you have any bugs or comments to share with us?

8. Together, let's make traveling easier.

9. Let us know with 5 stars!

1. Not a positive experience at all for a tourist!After purchasing a 30€ weekly pass on this app and installing the "My Navigo Ticket" companion app, I discovered that I can't even find or open the "My Navigo Ticket" app even though Play Store says it's installed on my phone! So I have no way of validating my ticket! My phone is Pixel 6 Pro.

2. The part of the app to manage the carte Navigo (buy menbership, etc..) is down, the page won't load and there's not even an error message letting the user know what's going on! That's a terrible user experience 👎UPDATE: The problem with tickets on the phone is that Android kills apps that run in the background.

3. Bugs + schedule GROSSLY INACCURATE Then the developer answers asking form more info withba link that can't be copied and is not active, NOR any communication button in app!!! LAME, INCOMPETENT, UNPROFESSIONAL...a year away from the Olympic games in Paris!Dislay bugged, almost no text since a long time, event after updates.

4. I have been using the SNCF Connect app for making purchases and it works perfectly.I tried buying a monthly navigo pass and the app charged me for 80 euros but i never recieved the ticket.

5. Edit: I then contacted support like requested below, but no response... I can't even see my request to verify when I sent it because the "previous requests" section is showing an error.I'd withdraw that one star if I only could because of the customer service behind it.

6. No clear indicator of whether you have validated a ticket - resulted in a wasted activation and a negative interaction with metro security until they saw that a ticket had in fact been activated.

7. Some irrelevant and there is even duplicates.I created an account I couldn't enter my date of birth directly so I had to "back arrow" 768 times to get my DOB! When I attempt a purchase, only get the message "This service only operates on NFC-enabled phones".

8. The link they give you only accepts feedback in French.... Tells me that I have bought a weekly pass that is loaded on the phone.

9. I fixed it by going to Settings > Battery > Power Saving Exclusions and selected this app and the companion My Navigo Tickets app.

10. They ignore the fact that I requested a refund for my purchase, and a valid proof of that purchase.

11. Sao Paulo in Brazil has LIVE MAPS, whereas IdF was (for instance) 15 minutes off on Paris bus 95 this morning (same yesterday afternoon for line 80...and the list goes on).

1. Fix Île-de-France Mobilités Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Île-de-France Mobilités: Restarting the app will resolve most errors.
2. Update the Île-de-France Mobilités App. Here is how:
   1. On Android goto PlayStore » Search for "Île-de-France Mobilités" » Open Île-de-France Mobilités » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Île-de-France Mobilités » click "UPDATE".
3. Clear Île-de-France Mobilités app cache: Clearing cached data will force your app to retrieve the latest data directly from Île-de-France Mobilités servers.
   1. On Android, goto Settings » Apps » Select "Île-de-France Mobilités" » click Storage » click "Clear Cache".
4. Check Île-de-France Mobilités app permissions. If any of these permissions required to use your device's features are disenabled, Île-de-France Mobilités might not work.
5. Uninstall and reinstall Île-de-France Mobilités. If nothing else has worked, completely uninstall Île-de-France Mobilités then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Île-de-France Mobilités not working

2. Fix Île-de-France Mobilités Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Île-de-France Mobilités be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Île-de-France Mobilités not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Île-de-France Mobilités may not be able to connect to the Internet when running in the background.