Contact Pentair Home Customer Service

Why should I report an Issue with Pentair Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pentair to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get instant status information and remotely monitor all your connected Pentair pool products, anytime from anywhere.

2. Get instant status information and remotely monitor all of your connected Pentair pool devices. Home or away, 24/7!

3. The Pentair Home app and range of connected pool products will help you bring your backyard paradise to life.

4. Rule the pool with smart, connected Pentair products – all in one place!

5. Connect with a trusted pool pro near you and receive tools, tips and tricks from Pentair to keep your pool dive-in ready.

6. Ability to send information to professional available on selected products, is optional and subject to availability.

7. Easily see when equipment or a pool condition needs attention to help you avoid unnecessary and costly service calls.

8. Other connected Pentair Home products coming soon.

9. NOTE: Ability to get product alerts dependent on user opting in to receive alerts and also dependent on product feature availability.

10. The Pentair Home app supports most mobile devices.

11. Some features may not be supported in different smart devices.

1. Eventually I reached out to technical support and they were able to completely resolve my issue and now the app and the pool pump works flawlessly all the time.

2. The problem is every time my connection is lost, the settings for the pump just change back to the default and I lose the functionality of my ichlor salt cell chlorine generator.

3. Thank you Pentair team, job well done.Initial use of this to control my pool pump was very frustrating, it rarely worked.

4. Giving 3 stars because when it does work it is an easy way to control your pool equipment.

5. Thank you.Light turns on at scheduled time but it won't turn off at specified time.

6. Update - new app version does seem to work better, controls have been improved and the app no longer signs me out randomly.This app needs work.

7. I rely on my "smart devices" to work and this falls short.I just had my electrician install the 618031 Color Sync Controller.

8. My variable speed pump which is just over a year old isn't even listed as an option, so I have been instructed to select a single speed pump, and change the default voltage.

9. How many times do I have to delete device and re-add it?? Now my pump schedule is not working.

10. The app did once turn the light off at random time before 11:30pm.

11. Specifically, notifications never occur; the lights only respond about 30% of the time, and lately, the pump isn't responding.

1. Fix Pentair Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pentair Home: Restarting the app will resolve most errors.
2. Update the Pentair Home App. Here is how:
   1. On Android goto PlayStore » Search for "Pentair Home" » Open Pentair Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pentair Home » click "UPDATE".
3. Clear Pentair Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Pentair Home servers.
   1. On Android, goto Settings » Apps » Select "Pentair Home" » click Storage » click "Clear Cache".
4. Check Pentair Home app permissions. If any of these permissions required to use your device's features are disenabled, Pentair Home might not work.
5. Uninstall and reinstall Pentair Home. If nothing else has worked, completely uninstall Pentair Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pentair Home not working

2. Fix Pentair Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pentair Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pentair Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pentair Home may not be able to connect to the Internet when running in the background.