Published by Amazon Mobile LLC

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Why should I report an Issue with AWS IoT Button Wi-Fi?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

AWS IoT Button Wi-Fi Customer Insights

1. You'll need to set up manually using Amazon's documentation: AWS IoT » Developer Guide » Getting Started with AWS IoT » Configure Your Device.Doesn't support Android 9It's a good appdoes not work.is The.

2. My first gen IoT button wouldn't connect to WiFi after configuring it using the dev app so I tried this one.

3. Worked like a charm and now I'm up and running with AWS IoT!Bought generation 2 button and it will not connect to app.

4. However, could find it on the wifi network when button was held.

5. Can't discover button's WiFi signal.

6. Doesn't support Android 9.

7. I did not want to set it up manually.

8. name.

9. vFantastic little app.

Steps to Troubleshoot & Fix AWS IoT Button Wi-Fi Issues

1. Fix AWS IoT Button Wi-Fi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AWS IoT Button Wi-Fi: Restarting the app will resolve most errors.
  2. Update the AWS IoT Button Wi-Fi App. Here is how:
    1. On Android goto PlayStore » Search for "AWS IoT Button Wi-Fi" » Open AWS IoT Button Wi-Fi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AWS IoT Button Wi-Fi » click "UPDATE".
  3. Clear AWS IoT Button Wi-Fi app cache: Clearing cached data will force your app to retrieve the latest data directly from AWS IoT Button Wi-Fi servers.
    1. On Android, goto Settings » Apps » Select "AWS IoT Button Wi-Fi" » click Storage » click "Clear Cache".
  4. Check AWS IoT Button Wi-Fi app permissions. If any of these permissions required to use your device's features are disenabled, AWS IoT Button Wi-Fi might not work.
  5. Uninstall and reinstall AWS IoT Button Wi-Fi. If nothing else has worked, completely uninstall AWS IoT Button Wi-Fi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AWS IoT Button Wi-Fi not working


2. Fix AWS IoT Button Wi-Fi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AWS IoT Button Wi-Fi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AWS IoT Button Wi-Fi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AWS IoT Button Wi-Fi may not be able to connect to the Internet when running in the background.

Reported Issues