Contact 5K to 10K Customer Service

Why should I report an Issue with 5K to 10K?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ACTIVE Network, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Designed to continue the training experience for people who finish the Couch to 5K plan, or for those who are already 5K-ready, this app uses motivating virtual coaches to get you ready to run a 10K (6. 2-mile) race in 9 weeks.

2. Constance, Billie and Sergeant Block are back in this follow-up to the award-winning Couch to 5K® training app (2012 Appy Award for best Healthcare & Fitness app).

3. IN PARTICULAR, THE ACTIVITIES AND EXERCISES DESCRIBED IN TRAINING PROGRAMS AND ARTICLES ON ACTIVE CAN BE DANGEROUS AND MAY RESULT IN INJURY OR DEATH.

4. Spend just 25 to 70 minutes, three times a week, for nine weeks, and you’ll be 10K-ready!

5. YOU SHOULD ALWAYS CONSULT YOUR HEALTHCARE PROVIDER BEFORE BEGINNING ANY FITNESS PROGRAM.

6. THEY ARE NOT INTENDED NORIMPLIED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE.

7. THIS APP AND ANY INFORMATION GIVEN BY IT OR THE ACTIVE NETWORK INC.

8. ARE FOR INFORMATIONAL PURPOSES ONLY.

9. YOU MUST CONSULT WITH A LICENSED PHYSICIAN BEFORE PARTICIPATING IN ANY OF THE ACTIVITIES DESCRIBED IN THE APPLICATION.

1. I wish it gave better definition of the different paces (jog, steady, tempo, etc.)The app provides a sensible programme to get from 5K to 10K, however the first few times I used it the app crashed during my workouts - very annoying! I think this may have been to do with turning the location on within the app, which is stupid, but when I didn't turn it on it didn't crash.

2. It used to work but hasn't worked for my last few runs and my data has been working fine so it has to do with the app.

3. It is fully downloaded, so no going on to podcast to find it everything, Downside it doesn't have music although you can load your own onto the app.Not good anymore.

4. However, knocked one star off as it doesn't explain what a tempo run is, or what sort of pace you should be going, which would have been handy.

5. Good structure to the programme with tempo runs and recovery runs.

6. The GPS doesnt work anymore so it doesn't measure the distance or my pace.

7. The GPS tracker didn't work very well but that might be because of my battery saver mode was turned on.

8. But don't rely this app to actually track your distance & route; it's conked out after less than a mile every time, with the timer still running.

9. No previews of what's in each workout, ya gotta blindly commit yourself to a set time of whatever the "trainer" throws at you, I guess.

10. Even more disappointing is that it didn't record my longest run.Excellent. Using this after couch to 5k programme.

11. Thankfully it was recording on my SmartWatch so that was able to get my distance!Basically a post-it note to remind me to run, plus somewhere to record when and how far I ran, but that's about it.

1. Fix 5K to 10K Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 5K to 10K: Restarting the app will resolve most errors.
2. Update the 5K to 10K App. Here is how:
   1. On Android goto PlayStore » Search for "5K to 10K" » Open 5K to 10K » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 5K to 10K » click "UPDATE".
3. Clear 5K to 10K app cache: Clearing cached data will force your app to retrieve the latest data directly from 5K to 10K servers.
   1. On Android, goto Settings » Apps » Select "5K to 10K" » click Storage » click "Clear Cache".
4. Check 5K to 10K app permissions. If any of these permissions required to use your device's features are disenabled, 5K to 10K might not work.
5. Uninstall and reinstall 5K to 10K. If nothing else has worked, completely uninstall 5K to 10K then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 5K to 10K not working

2. Fix 5K to 10K Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 5K to 10K be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 5K to 10K not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 5K to 10K may not be able to connect to the Internet when running in the background.