Published by Absa Group Limited. on Jun 18, 2024

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Why should I report an Issue with Absa Zambia?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Absa Group Limited. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Absa Zambia

1. Our mobile app is simple, fast and secure, allowing you to transact from anywhere, anytime. • Pay people once off or save them as beneficiaries to pay later. • Verify account activity and view your transaction history.

2. Absa Bank Zambia PLC: Bank on the go with the bank that brings your possibilities to life.

3. Download the Absa Banking App now and enjoy convenient banking.

Absa Zambia Customer Insights

1. I have both.Very unreliable and frustrating application! One can not transact smoothly and it is cumbersome to require or ask for a OTP for sending funds to one's own mobile money account which is Linked to the account.

2. Otherwise, good app.I updated the app after getting a prompt from Play Store and now my account numbers are showing but I cannot do a single transaction!!! Very annoying.

3. It's not even funny!.Extremely pathetic app for an extremely pathetic bank that specializes in stealing your money and claiming it's an old transaction that's months old and took long to approve.

4. May you and I find enjoy in this twentieth-century the great ever which ought to be utilised by each one of us as we leave life of analog.This app is a total trash !!!! There is need for the developers to revisit it.

5. It's extremely easy for your money to get lost during a transaction thanks to the app crashing and it becomes nearly impossible to get it back, probably just another way they steal your money.

6. However, for those who are saving with absa should by all means have this application without fail because it makes life easier than ever before.

7. Working very okay! I don't know if it is just me, when transfering to another account i am unable to pick from saved beneficiaries.

8. Time to consider a new bank.It's amazing having this application it's one of the fantastic arrangement for the year.

9. I've rebooted my phone, changed data provider, but this app left me in an untenable position where I couldn't make a payment even after trying for hours.

10. It's inconveniencing!!MY Zambian ABSA App is all of a sudden not working .

11. The same OTP will take the whole day to be made available! Very pathetic servicesWorks excellent for me.

Steps to Troubleshoot & Fix Absa Zambia Issues

1. Fix Absa Zambia Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Absa Zambia: Restarting the app will resolve most errors.
  2. Update the Absa Zambia App. Here is how:
    1. On Android goto PlayStore » Search for "Absa Zambia" » Open Absa Zambia » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Absa Zambia » click "UPDATE".
  3. Clear Absa Zambia app cache: Clearing cached data will force your app to retrieve the latest data directly from Absa Zambia servers.
    1. On Android, goto Settings » Apps » Select "Absa Zambia" » click Storage » click "Clear Cache".
  4. Check Absa Zambia app permissions. If any of these permissions required to use your device's features are disenabled, Absa Zambia might not work.
  5. Uninstall and reinstall Absa Zambia. If nothing else has worked, completely uninstall Absa Zambia then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Absa Zambia not working


2. Fix Absa Zambia Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Absa Zambia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Absa Zambia not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Absa Zambia may not be able to connect to the Internet when running in the background.

Reported Issues